Director of Event Management

Kansis City Chiefs • Kansas City, MO

5d

About The Position

The Director of Event Management leads the planning and execution of corporate events at Arrowhead Stadium, providing strategic leadership and operational oversight across client relations, venue operations, hospitality, and event planning. The role is responsible for delivering exceptional event experiences while maximizing operational efficiency and client satisfaction.

The Director manages the stadium and sports complex event calendar, client service standards, event settlement processes, departmental resources, and relationships with internal departments and external service providers. The position also leads staff and supports strategic planning, venue enhancements, business growth, regulatory compliance, and continuous improvement in client satisfaction.

Requirements

• At least five years of progressive experience in event planning, event management, venue operations, hospitality, or a related field in a stadium, arena, hotel, convention center, or public assembly facility.
• Bachelor’s degree or better from an accredited college or university.
• Strong proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong customer service and communication skills.
• Experience with budget preparation and control.
• Ability to use logic, creativity, discretion, and independent judgment in event management decisions.
• Ability to develop practical and effective solutions under pressure.
• Sound decision-making and professional discretion.
• Ability to involve appropriate stakeholders in decision-making.
• High personal initiative and accountability.
• Ability to inspire and motivate team members to achieve exceptional results.

Nice To Haves

• Certified Meeting Professional (CMP), Certified Special Events Professional (CSEP), or equivalent hospitality certification.
• Experience with Momentus Event Management Software or similar event management platforms.
• Experience with AutoCAD, SketchUp, or comparable venue design software.

Responsibilities

• Direct the planning and execution of the corporate event business at Arrowhead Stadium.
• Ensure timely and effective communication with internal stakeholders, clients, partners, and vendors.
• Manage the stadium and sports complex event calendar to support efficient scheduling and resource utilization.
• Establish and implement client service standards that promote exceptional customer experiences.
• Develop a hospitality-first event culture and ensure all event touchpoints reflect best-in-class standards.
• Monitor key performance indicators and drive continuous improvement in client satisfaction.
• Provide leadership and direction to direct reports, including hiring, training, performance management, and employee development.
• Foster accountability, collaboration, innovation, and service excellence.
• Manage event settlement processes, including invoicing, expense allocation, and payment tracking.
• Partner with the Director of Event Sales and Director of Venue Programming on strategic planning, venue enhancements, and business growth opportunities.
• Manage relationships with internal departments and external service providers, including food and beverage partners, security contractors, equipment providers, and other event vendors.
• Evaluate equipment, materials, and supply needs for event operations.
• Interpret and apply relevant federal, state, and local regulations.
• Ensure compliance with insurance requirements, fire and life safety regulations, building codes, and venue policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Director