Traffic Director - Fort Worth Stockyards

Parking Management Company•Fort Worth, TX

3d•$17 - $17

About The Position

The Event Traffic Director (non-driving) delivers customer service by guiding vehicles safely and efficiently at major sports arenas and music venues. The role works outdoors in a fast-paced, team-oriented environment and supports smooth guest arrivals and departures while providing a welcoming experience. The position involves directing vehicles to designated parking spaces, documenting vehicle condition and parking locations on claim tickets, maintaining professional appearance and an organized work area, and following attendance, timekeeping, and tip-reporting procedures. The employee uses and maintains necessary equipment, attends required meetings and training, communicates with guests and clients, anticipates and resolves concerns, and follows safety practices. Additional tasks may be assigned to support operational and financial goals. The work may involve collaboration with teams, vendors, and clients on-site and in corporate settings; frequent computer and phone use; and occasional outdoor activities in or around parking facilities. Employees may be required to use a personal cell phone for work communication and applications, with reimbursement handled according to company policy. The role is non-exempt and hourly, and is listed as full-time/part-time. Employment is at will, with a 120-day introductory period.

Requirements

High school diploma or GED.
A customer-service-oriented attitude and a willing, helpful demeanor are mandatory.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Follow instructions, work schedules, company policies, and safety procedures; adapt professionally to changing demands and unexpected situations.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.
Physical ability to stand and walk for extended periods and lift moderate weights when necessary; vision abilities may include close, distance, peripheral, depth perception, and focus adjustment.

Nice To Haves

Customer service experience.

Responsibilities

Arrive on time in a clean, complete uniform and maintain proper grooming and a clean, organized work area.
Complete vehicle damage surveys and accurately record parking locations on claim tickets.
Direct vehicles safely and efficiently to designated parking spaces.
Follow attendance and timekeeping procedures, including clocking in and out for shifts and breaks, and accurately report tips.
Attend required staff meetings and complete training modules within designated timeframes.
Use and maintain required equipment and supplies in good working condition.
Contribute to a positive, collaborative work environment.
Communicate professionally with guests and clients and provide attentive service.
Anticipate guest needs and promptly address issues or concerns.
Follow personal and vehicle safety precautions, report unsafe conditions, and take appropriate action when needed.
Perform other tasks as needed to support operational and financial goals and changing business needs.
Follow company policies and procedures and complete assigned tasks dependably and on schedule.
Use personal cell phones for work-related communication and applications when required, subject to company reimbursement policy.

Benefits

Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Supplemental life insurance and critical illness insurance.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University, up to $5,250 per year.
Nationwide discounts through Perks at Work.
Work-related personal phone usage reimbursement according to company policy.
Overtime pay for hours worked beyond 40 in a workweek, at one and one-half times the regular hourly rate.