Lot Attendant - Fort Worth Stockyards
About The Position
The Lot Attendant / Lot Auditor helps provide guests with a smooth, safe, and organized parking experience. The role involves directing traffic, assisting customers, monitoring the parking lot, and keeping the area clean and secure. The primary objective is to provide great customer service while maintaining a safe, clean, and efficient parking environment, including helping guests, enforcing parking policies, and supporting lot operations. The position requires a high school diploma or GED, a valid driver’s license, reliable transportation, a clean motor vehicle record with no more than three moving violations in the past three years, and successful completion of a background check. No special certifications are required. Previous customer service experience is preferred. The role requires working indoors and outdoors in varied weather, standing and walking for extended periods, and lifting up to 50 pounds. Schedule flexibility is essential; shifts may include nights, weekends, and holidays. Employees may need to use a personal cell phone for work communications or mobile apps, with reimbursement according to company policy when applicable. This is a non-exempt position with an hourly base rate that can vary by market. Employees receive overtime pay when applicable, including at one and one-half times the regular hourly rate for hours worked over 40 in a workweek. Employment with PMC is at-will.
Requirements
- High school diploma or GED.
- Valid driver’s license and reliable transportation.
- Maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
- Successfully complete and maintain a background check as required for employment.
- Ability to stand, walk, and lift up to 50 pounds for extended periods.
- Ability to work indoors and outdoors in various weather conditions and remain alert around moving vehicles and changing weather.
- Schedule flexibility, including availability for shifts that may include nights, weekends, and holidays.
- Excellent communication skills, including active listening, clear articulation, and a courteous, professional demeanor.
- Ability to handle guest interactions with patience, empathy, and attention to detail, and collaborate with team members, supervisors, and clients.
- Maintain a clean, professional appearance and comply with uniform and grooming standards.
Nice To Haves
- Previous customer service experience.
- A positive, helpful attitude.
Responsibilities
- Direct traffic and assist guests with parking and payment questions in a friendly, helpful manner.
- Issue tickets, handle payments accurately, and responsibly track money and paperwork.
- Complete shift logs, track tickets and revenue, and document parking activity.
- Label keys, record vehicle details, and maintain organized records of parked cars.
- Regularly check the lot, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
- Keep the parking area and booth clean and presentable, and assist with light cleaning or janitorial tasks as needed.
- Use radios appropriately, stay in contact with the team, and support a positive work environment.
- Arrive on time, follow company policies, and maintain a professional appearance and attitude.
- Attend training sessions, adapt to scheduling needs, and perform other tasks as needed to support operations.
Benefits
- Medical, vision, and dental insurance.
- Life insurance and critical illness supplemental insurance.
- Bonus opportunities.
- Internal leadership development program.
- Paid time off.
- Paid training.
- Tuition assistance through Belleview University.
- Nationwide discounts through Perks at Work.
- Overtime pay when applicable.
- Personal cell phone reimbursement according to company policy when applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
