Lot Attendant - Fort Worth Stockyards

Parking Management•Fort Worth, TX

About The Position

The Lot Attendant / Lot Auditor helps provide guests with a smooth, safe, and organized parking experience. The role combines customer service and lot operations, including directing traffic, assisting guests, monitoring parking areas, handling tickets and payments, maintaining records, and keeping the lot and booth clean and secure. The position requires a friendly, detail-oriented approach and comfort working indoors and outdoors in varied weather conditions and active parking environments. The role is listed as full-time / part-time, non-exempt, and hourly. Schedule flexibility is essential; shifts may include nights, weekends, and holidays. Team members may use a personal cell phone for work-related communications or mobile apps, with reimbursement according to company policy when applicable. A high school diploma or GED, a valid driver’s license, reliable transportation, and a clean motor vehicle record are required. Previous customer service experience is preferred.

Requirements

High school diploma or GED.
Valid driver’s license and reliable transportation.
Maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
Successfully complete and maintain a background check throughout employment.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Comfort working indoors and outdoors in varied weather conditions.
Ability to remain alert in active parking environments with moving vehicles and changing weather conditions.
Schedule flexibility for shifts that may include nights, weekends, and holidays.
Maintain a clean, professional appearance and adhere to uniform and grooming standards.
Demonstrate clear communication, active listening, courtesy, patience, empathy, and attention to detail when interacting with guests.
Work collaboratively with team members, supervisors, and clients.
Use a personal cell phone for work-related communications or mobile apps when needed.

Nice To Haves

Previous customer service experience.

Responsibilities

Issue tickets, accurately handle payments, and responsibly track money and paperwork.
Complete shift logs, track tickets and revenue, and document parking activity.
Label keys, record vehicle details, and maintain organized records of parked cars.
Regularly check the lot, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
Keep the parking area and booth clean and presentable, and assist with light cleaning or janitorial tasks as needed.
Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
Use radios appropriately, stay in contact with the team, and support a positive work environment.
Arrive on time, follow company policies, and maintain a professional appearance and attitude.
Attend training sessions, adapt to scheduling needs, and take on other tasks as needed to support operations.