Gym Director - Fort Worth

Movement Gyms•Dallas, TX

2d•$63,200 - $77,000•Onsite

About The Position

The Gym Director is responsible for ensuring that the gym functions smoothly, staff are supported and uphold Movement’s Core Values, and members and guests receive an excellent customer experience. The Gym Director reports to the District Director and partners with them to establish gym-specific goals that support Movement’s purpose of empowering personal transformation and inspiring social and environmental impact. The ideal candidate balances customer service, leadership, business acumen, and administrative ability. Success in the role requires experience developing and managing a high-performing team in a fast-paced environment, attention to both big-picture goals and daily details, and the ability to collaborate while also thinking and executing independently. This is a full-time position based at the gym, with a consistent daily presence, regular weeknight peak-hour coverage, rotating weekends, and schedule flexibility for events. The starting salary range is $63,200–$77,000. Paid time off, health benefits, a retirement plan, and a free gym membership are available.

Requirements

Experience running a fast-paced, high-volume business.
Excellent communication skills and customer service abilities.
Ability to embody Movement’s mission, vision, and values and foster that culture among staff.
Ability to build a strong staff community and culture, hold people accountable, and develop future leaders.
Ability to work independently and juggle competing priorities.
Ability to solve problems and handle difficult situations with sound judgment.
Proficiency with organizational tools, including web-based applications, MS Office, and POS tools.
Passion for integrating into the community and building the local climbing community.
Ability to provide consistent daily presence at the gym, including regular weeknight peak hours and rotating weekends, and to flex the schedule for events.

Nice To Haves

Knowledge of climbing center operations, including retail, routes, and programming.
Demonstrated relationships within the climbing community and ability to leverage them to build a strong gym community.

Responsibilities

Provide leadership and direction to all climbing gym team members in alignment with Movement’s mission, vision, and values.
Recruit, hire, develop, and mentor a customer-service-oriented, collaborative, and passionate team of gym leaders and operational staff.
Oversee customer experience and facility operations, including the front desk, maintenance, cleanliness, routes, retail, programming, and community events.
Manage the gym and team to meet financial and operational targets, using financial statements and operational reporting to inform decisions.
Initiate and implement processes, protocols, and procedures so the gym operates effectively and with a service-oriented approach.
Support the development of business acumen among the local gym management team and enable data-driven decisions across gym departments.
Support team members and hold them accountable for their responsibilities, ensuring administrative needs are met, staff are well-trained, and member and guest experiences are excellent.
Build community relationships proactively to drive membership growth and retention.
Lead by example and participate in front-of-house gym operations as part of a rotating management schedule.
Maintain a consistent daily presence in the gym, including regular weeknight peak hours and rotating weekends, and flex the schedule to attend events.
Use district gyms regularly for climbing, working out, and yoga, including during peak hours such as weeknights and weekends.