Director of Operations | Cambria Fort Worth | Fort Worth, TX

PM New•Fort Worth, TX

21h•Onsite

About The Position

The Director of Operations is the hotel’s second in command and is responsible for seamless day-to-day hotel operations. The role works with department heads to direct and implement hotel-wide policies, represents hotel leadership in interactions with guests, and supports the General Manager with administrative duties. The Director of Operations acts as General Manager in the General Manager’s absence. The position involves frequent movement throughout the hotel and requires flexibility to accommodate varying schedules, including nights, weekends, and holidays.

Requirements

Bachelor’s degree in hotel management or a related field.
At least 4 years of management experience in the hotel industry.
Fluent ability to speak, read, and understand English.
Familiarity with OSHA, local Department of Health regulations, and current laws governing the handling of hazardous substances.
Must be a team player and willing to assist team members when needed.
Ability to accommodate varying schedules, including nights, weekends, and holidays.
Ability to stand and walk for more than half of the time; carry or lift up to 25 pounds; bend and twist; and climb stairs.

Responsibilities

Interview and hire new employees.
Receive and resolve guest complaints.
Assign duties to department heads and observe their performance to ensure adherence to hotel policies and established operating procedures.
Support the General Manager in establishing and monitoring policies and guidelines for the hotel’s day-to-day operations.
Act as General Manager in the General Manager’s absence.
Interact with guests and answer their questions.
Support the General Manager with administrative duties.