Document Specialist Jobs

About The Position

Requirements

• 5–8 years of experience supporting enterprise technologies, print infrastructure, workplace technology services, operational support, service management, vendor coordination, troubleshooting, and technical communication.

Nice To Haves

• Secure Print platforms
• enterprise print management
• Microsoft 365/Azure
• Active Directory and identity management
• ITIL
• audit/compliance support
• accessibility
• document management

Responsibilities

• Lead engineering, configuration, testing, upgrades, and technical standards for Secure Print platforms, print infrastructure, authentication, secure release, queues, servers, SaaS integrations, and supporting services.
• Support lifecycle management, service roadmaps, operational procedures, service health monitoring, user experience improvements, budget input, and alignment to End User Technology standards.
• Maintain security controls, access and authentication standards, encryption and secure transmission requirements, audit evidence, compliance documentation, and remediation support for print-related risks and findings.
• Provide Level 3 support, lead root cause analysis, support incident/problem/change processes, monitor service performance, contribute to major incident response, and improve automation and operational readiness.
• Coordinate vendors and support partners, manage escalations, participate in service reviews, track commitments, support evaluations, and contribute to contract or licensing reviews as required.
• Lead technical workstreams, deployment planning, implementation support, migration activities, and delivery of assigned Secure Print and document services roadmap initiatives.
• Support accessible document technologies, document modernization, digital-first workplace strategies, and standards that improve usability and accessibility.
• Maintain technical standards, architecture diagrams, runbooks, troubleshooting guides, support models, governance evidence, and audit-ready documentation.

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.