Dispatcher
Amwaste Careers • Sylvan Springs, AL12d • Onsite
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Dispatcher - Roll Off Trucks
Amwaste Careers•Sylvan Springs, AL
•Onsite
About The Position
Amwaste is seeking a Dispatcher to work from its Sylvan Springs, Alabama location. The Dispatcher serves as a communication hub for drivers, customers, operations management, and customer service, helping deliver a high level of service. The role handles incoming service orders, directs drivers, resolves service issues, and assists with problems across Roll Off, Commercial Frontload, and Transfer Station truck operations. It also involves interacting with customers and sales staff. The shift begins at 6:00 AM and ends between 3:00 PM and 5:00 PM, depending on workload and personal time management. The listed salary is $60,000 per year, based on experience.
Requirements
- High school diploma or GED (accredited).
- Experience working in a team setting and ability to communicate effectively across several areas.
- Ability to work in a high-speed, intense environment.
- Experience with fast-paced decision-making and problem-solving.
- Ability to work independently without constant supervision.
- Ability to meet goals and expectations consistently.
- Computer skills, including the ability to handle multiple programs and systems.
- Ability to communicate effectively and professionally by email and telephone.
Nice To Haves
- Experience in transportation, logistics, waste collection, customer service, or a role requiring decision-making and critical thinking.
Responsibilities
- Dispatch drivers to calls using customer needs, driver locations and abilities, and daily factors to balance cost and response speed.
- Assist in determining daily driver staffing levels to balance responsiveness and productivity.
- Assign routes and service tickets to drivers throughout the day and for the following day.
- Close service tickets each day.
- Handle incoming calls and emails from customers and the sales department, manage pickup and container-delivery requests, and ensure service guarantees are met.
- Call customers while drivers are on-site to resolve pickup and other issues.
- Troubleshoot and resolve potential delivery and pickup problems before they become service issues.
- Record and document information from drivers and distribute it to the appropriate departments.
- Communicate with maintenance shop personnel and the Operations Manager to resolve equipment and driver issues.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
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