PM Dispatcher (Transportation) San Jose CA

Hallcon•San Jose, CA

11d

About The Position

Hallcon is hiring a seasoned Dispatcher to support fast-paced commuter operations. Hallcon is a rider experience company that provides transportation services across fixed-route, commuter, shuttle, on-demand, and microtransit modes. The Dispatcher manages commuter and last-mile routes, on-demand services, driver schedules, and other assignments to ensure routes are serviced safely and on time. The role operates in a dynamic, energetic, client-facing environment and supports critical clientele.

Requirements

Good communication skills and the ability to interact with riders and clients clearly, tactfully, and courteously.
Basic understanding of and experience with computers and Microsoft Office Suite.
Ability to perform strongly both independently and in a team setting.
Must be at least 21 years of age.
Must be qualified to work in the United States.
Must have 3 years of dispatching experience.
Ability to juggle various responsibilities and tasks while maintaining focus in an active environment.

Responsibilities

Provide direction, guidance, and information to vehicle operations.
Communicate with clients, the dispatch team, managers, and other suppliers about changes to regular activities.
Manage and enhance customer service and passenger safety.
Report vehicular deficiencies, accidents, and incidents as required.
Monitor traffic to avoid or reduce exposure to heavily congested areas.
Assist with accident investigations, reporting, filing, and corrective actions.
Coordinate daily rider flow.