Dispatcher

CAMC Health System•Charleston, WV

12d

About The Position

Schedules and dispatches Maintenance and Environmental Services workers and work crews for normal installation, service, or emergency repairs at all CAMC locations. The role prioritizes and distributes work requests, determines the personnel, equipment, and materials needed, and coordinates personnel and equipment utilization. It also prepares departmental records and reports, orders and issues supplies and equipment, maintains service and inventory records, and responds to customer and supervisor questions and requests.

Requirements

High school diploma or GED required.
One to two years of related experience.
No certification, competency, or license required.
Demonstrate competency through initial orientation and ongoing competency validation to independently perform tasks and additional duties specified in the job description and department competency checklist.

Responsibilities

Prioritize work orders based on severity and need.
Distribute Maintenance and Environmental Services requests to personnel accurately and promptly.
Determine the personnel, equipment, and materials required for work orders.
Prepare departmental time records, statistical reports, purchase orders, and other documents accurately and promptly.
Order supplies and equipment and issue them to personnel.
Monitor personnel and equipment locations and utilization to coordinate service and schedules.
Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other required information.
Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.
Maintain and document applicable required education.
Demonstrate positive customer service and co-worker relations.
Comply with the company's attendance policy.
Participate in departmental and institutional continuous quality improvement activities.
Perform work in a cost-effective manner and in accordance with departmental pay practices and scheduling policies, including overtime, various shift work, and on-call situations.
Perform work in alignment with the organization's mission and strategic plan, and follow organizational and departmental policies and procedures.
Perform related duties as assigned.