Dispatcher

Zūm•Seattle, WA

12d

About The Position

Zūm is seeking an experienced Dispatcher to lead daily transportation operations at its Seattle location and serve as the central communications hub. The role covers the full dispatch lifecycle, including route assignments, driver coordination, emergency response, and real-time problem-solving. The Dispatcher coordinates drivers, vehicles, and routes while communicating with school districts, families, and internal teams to support safe, reliable, and punctual student transportation. The successful candidate remains calm under pressure, manages competing priorities, makes sound decisions quickly, and keeps stakeholders informed. The position also involves supporting drivers with route questions and operational issues, coordinating with maintenance, handling customer concerns, and maintaining accurate records and compliance.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft or G Suite applications, such as Sheets, Docs, and Slides.
Experience in high-pressure, time-sensitive operations, such as transportation, logistics, field services, customer service, hospitality, or similar fast-paced environments.
Excellent oral and written communication skills and strong interpersonal abilities.
Strong organizational, prioritization, and time-management skills, including the ability to manage multiple tasks, coordinate schedules and assignments, maintain accurate records and filing systems, and track assets and inventory.

Nice To Haves

Leadership, supervisory, or management experience in fast-paced operational environments.
Previous school busing or transportation experience as a driver or dispatcher.
Knowledge of state DOT/DMV safety rules and company compliance expectations.
Experience working in a union environment.
Comprehensive knowledge of the local area, including traffic patterns, road restrictions, neighborhoods, and school-district geography.

Responsibilities

Direct and monitor daily assignments, schedule drivers, and assign vehicles to provide full route coverage and on-time completion of driver activities.
Communicate driving assignment details to drivers and assist with routing directions and special service assignments.
Coordinate vehicle service and repairs with the Maintenance Manager to support uninterrupted service delivery.
Respond to emergency calls and coordinate the emergency response network.
Notify stakeholders and location personnel about route changes, emergencies, accidents, breakdowns, and service disruptions; handle customer concerns promptly and professionally.
Provide real-time support to drivers with traffic issues, routing questions, and emergencies, escalating unresolved issues as appropriate.
Maintain accurate route documentation and records, including contracts, customer information, route changes, maps, vehicle assignments, and driver details, in accordance with district and state requirements.
Ensure adherence to dispatch standard operating procedures and recommend disciplinary action for policy violations in coordination with management.
Track and document operational activities, incidents, and communications for reporting.
Partner with the Location Manager and Safety Manager on compliance objectives.