Dispatcher

Medline • Oklahoma City, OK

12d

About The Position

The Dispatcher ensures all routes are filled and provides timely instructions and responses to information requests from drivers and customers throughout the day. The role supports delivery operations by coordinating routes, communicating with customers and drivers, maintaining delivery records, and completing related reports and clerical tasks.

Requirements

• High school diploma.
• Two years of experience handling inbound or outbound calls, scheduling, and/or administrative work.

Responsibilities

• Respond to customer questions and concerns regarding deliveries, including no-shows, cancellations, and scheduled deliveries.
• Respond to customer inquiries and needs in a timely manner.
• Use computer systems to retrieve schedule and asset information.
• Use reference materials to assign driver resources and routes efficiently, maximize utilization, and reduce mileage when possible.
• Update, prepare, and distribute the daily route schedule.
• Monitor and document route manifests and deliveries throughout the day, making adjustments as needed.
• Make and schedule appointments with customers who require delivery appointments.
• Route drivers according to their skill sets and available DOT-mandated Hours of Service regulations.
• Complete daily reports and clerical duties.
• Ensure the correct departments have the paperwork needed for on-time delivery departures.

Benefits

• Competitive total rewards package.
• Continuing education and training.
• Health insurance, life and disability coverage, 401(k) contributions, and paid time off for employees working an average of 30 or more hours per week.
• For employees working fewer than 30 hours per week: 401(k) contributions, paid time off, and access to the Employee Assistance Program, Employee Resource Groups, and Employee Service Corp.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED