Campus Safety Emergency Communications Dispatcher

University of Iowa•Iowa City, IA

6d•Onsite

About The Position

The University of Iowa Campus Safety Emergency Communications Center seeks a Campus Safety Emergency Communications Dispatcher I to support critical communications, coordination, and emergency response for Campus Safety, including the University of Iowa Police Department, partner agencies, and university departments. The dispatcher operates public safety systems, handles emergency and routine calls, and ensures accurate, timely information flow to responders and the campus community. The role may include providing emergency medical dispatch in accordance with International Academies of Emergency Dispatch protocols. This position is not eligible for University sponsorship for employment authorization. The position is performed fully on campus at Campus Safety, University Capitol Centre, Iowa City, Iowa. The schedule consists of 12-hour shifts: 6:00 a.m.–6:00 p.m. or 6:00 p.m.–6:00 a.m., with rotating work weeks. Training schedules may vary and may differ from regular shift hours. The department pays applicable training and certification costs, and employees are compensated for required training time. The University of Iowa describes its community as a place where employees contribute to education, research, and student success. It offers health coverage, university-paid life insurance, retirement plans, leave policies, 24/7 support services, well-being resources, access to UI Health Care specialists, professional training, leadership development, and tuition assistance.

Requirements

Meet the minimum eligibility requirement through a combination of clerical education or experience and/or college or university-level coursework equivalent to two years of full-time employment.
Ability to prioritize, organize, and manage multiple tasks simultaneously while remaining composed in a high-stress or fast-paced environment.
Strong active-listening skills and ability to communicate clearly and effectively verbally and in writing with members of the public and departmental staff.
Ability to communicate efficiently and professionally while initiating and responding to phone and radio traffic.
Intermediate proficiency with computers and related software, including entering and retrieving information using a computer terminal, PC, or other keyboard-based device.
Ability to type 35–45 words per minute accurately while listening and interacting with callers.
Successful candidates must self-disclose conviction history and participate in a background investigation, including criminal and credit history review, with approved results.
Must provide education and work history in the application.

Nice To Haves

Experience working directly with the public and providing customer service.
Familiarity with the geography of university campuses.
Knowledge of FCC regulations and standard public safety dispatch procedures.
Skill in operating multi-frequency radios, teletype systems, telephones, and computers.

Responsibilities

Receive, dispatch, and document E 911, emergency, and routine calls using multiline phones, radios, and other communications systems.
Provide emergency medical dispatch in accordance with International Academies of Emergency Dispatch protocols when applicable.
Dispatch, coordinate, and maintain status for law enforcement, fire, medical, and other responders.
Monitor multiple emergency and routine phone lines, critical alarms, system alerts, and cameras to help coordinate responses.
Coordinate with local and state agencies and share alerts and critical updates.
Operate CAD (Computer Aided Dispatch), radio systems, and NCIC/IOWA systems, and maintain records in compliance with departmental policies, FCC regulations, Criminal Justice Information Network policies, FERPA, and other applicable authorities.
Activate campus emergency alerts, including Hawk Alert and the Outdoor Warning (siren) System.
Provide incident and accident information to institutional public information services or external news agencies when appropriate.