Dispatcher, Campus Safety

Mount Holyoke College

2d • $24 - $26 • Onsite

About The Position

Adhering to the principles of community engagement and community-oriented problem solving, the Dispatcher provides the initial point of contact for emergency response to criminal activity, fires, medical emergencies, fire alarms, and service-related calls. The Dispatcher also serves a diverse community as the college's operator.

This is a 40-hour, in-person position. The schedule is Sunday and Monday, 3 p.m.–11 p.m., and Thursday, Friday, and Saturday, 7 a.m.–3 p.m.; Tuesday and Wednesday are off.

Requirements

• High school diploma or equivalent.
• Related experience in law enforcement, security, or dispatching.
• Strong problem-solving, time-management, and communication skills.
• Ability to work in a fast-paced, multitasked environment.
• Sensitivity to confidentiality issues.
• Commitment to, experience with, and/or ability to work effectively with individuals from a broad range of diverse backgrounds.

Nice To Haves

• Certifications in CPR, CJIS, or APCO.
• Experience in public safety dispatching.

Responsibilities

• Promptly answer emergency lines, business lines, and multiple college operator lines.
• Collect information from callers and walk-ins in a timely manner and disseminate it to the appropriate entities.
• Use the National Crime Information Center and Criminal Justice Information System to respond to information requests from on-duty police officers.
• Monitor campus fire, intrusion, panic, and other alarms, as well as cameras.
• Activate the college's emergency mass notification system as directed.
• Provide emergency instructions, call in personnel after hours, and support the diverse community in a professional manner.
• Record details in the computer-aided dispatch software (IMC) database, including confidential and legally protected information.
• Review logs, postings, training, emails, and CJIS output at the beginning of and throughout the shift.
• Assist officers with community engagement activities.
• Dispatch emergency and non-emergency incidents requiring fire, medical, or police response according to priority and unit availability.

Benefits

• 403(b) retirement plan, with the College contributing 9% of salary.
• Comprehensive medical, dental, and vision insurance.
• Flexible Spending Account (FSA).
• Disability and leave benefits.
• College-paid life insurance coverage equal to one times salary.
• Employee Assistance Program.
• Tuition benefits at Mount Holyoke College or other institutions.
• Generous paid time off.
• Access to Kendall Sports & Dance Complex.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED