Campus Police Dispatcher

Stevens Institute of Technology•Hoboken, NJ

12d

About The Position

The Campus Police Dispatcher is a critical first point of contact for emergency and non-emergency requests. The position assesses, prioritizes, documents, and communicates information; dispatches resources; maintains situational awareness; and supports the safety of the campus community and responders. The employee exercises sound judgment, follows policy and protocols, protects confidential information, and performs effectively in a continuously operating public safety communications environment. This essential, safety-sensitive position operates continuously and commonly requires prolonged sitting, use of multiple displays, sustained concentration, frequent interruptions, exposure to distressing information, and rapid transitions between routine and critical incidents. Regular, reliable attendance is essential. Reasonable accommodations will be considered in accordance with applicable law. This description summarizes principal duties and qualifications and is not exhaustive; duties, technologies, schedules, reporting relationships, and training may change with operational needs, law, University policy, and recognized public safety communications practices.

Requirements

High school diploma or equivalent.
At least one year of experience in public safety dispatching, emergency communications, security communications, call-center operations, or a closely related field.
Clear, professional oral and written English communication.
Ability to type and enter data accurately, read maps and building information, operate multiple applications, and manage simultaneous tasks.
Ability to obtain and maintain required certifications, authorizations, background clearances, and system-access credentials, including applicable criminal justice information-system requirements.
Ability to work rotating shifts, nights, weekends, holidays, overtime, emergency call-ins, and extended assignments as required.
Reliability, discretion, integrity, sound judgment, and composure in urgent or emotionally demanding situations.
Ability to complete initial and ongoing training, demonstrate agency-specific competencies, maintain required proficiency, and participate in continuing education.

Nice To Haves

Relevant postsecondary education or experience in public safety, security, communications, customer service, or emergency management.
Prior police, fire, EMS, or 9-1-1 dispatch experience.
Additional language capability.

Responsibilities

Receive and process emergency and non-emergency calls, alarms, radio traffic, text contacts, and other authorized communications; verify location, nature, priority, hazards, involved persons, and response needs.
Dispatch campus police and coordinate fire, emergency medical, municipal police, emergency-management, University, facilities, residential, event, and other partner resources.
Maintain officer status, location, welfare, assignments, and required safety checks; promptly escalate emergency traffic and responder-safety concerns.
Operate department radio, telephone, records, alarm-monitoring, emergency-notification, access-control, camera, and related systems; monitor elevator, intrusion, fire, access, camera, and Rave Guardian or successor alerts.
Create accurate, complete, timely, and legally defensible incident and activity records using approved classifications, timestamps, dispositions, and narratives.
Initiate authorized mass notifications through Rave Guardian as directed and maintain situational awareness during routine operations, special events, critical incidents, severe weather, evacuations, shelter-in-place actions, and continuity events.
Provide calm, clear, courteous service to students, employees, visitors, vendors, and callers with differing needs; use approved de-escalation and crisis-communication techniques until responders arrive or the call is transferred.
Protect criminal justice, personal, student, medical, security-sensitive, password, and system-access information in accordance with law and policy.
Promptly report suspicious system activity, outages, cybersecurity concerns, equipment failures, and other conditions affecting operations.
Follow the chain of command, directives, post orders, mutual-aid procedures, emergency plans, and supervisory instructions.
Support shift briefings, quality assurance, drills, training, accreditation, records retention, and after-action improvement; maintain a secure, ready workspace, equipment, references, and shift documentation.
Perform assigned front-desk, temporary parking authorization, facilities-notification, and other duties consistent with departmental needs.
Complete initial and ongoing training, demonstrate agency-specific competencies, maintain required proficiency, and participate in continuing education.