Police Dispatcher

City of St. Peters•St Peters, MO

About The Position

The Police Dispatcher serves as the primary communications link between the public and emergency services. This role receives, prioritizes, and dispatches calls for service to support public safety and coordinate effective responses. The dispatcher operates communication, alarm, and monitoring systems; tracks personnel and vehicles; maintains records and databases; monitors secure areas; and performs clerical and customer-service duties. The normal shift varies across three shifts and includes weekends and holidays. Candidates are subject to a comprehensive background check and drug screening, and employment is contingent on successfully completing these checks.

Requirements

Must be a U.S. citizen or lawfully authorized alien worker.
High school graduate or GED certificate.
Three years of applicable experience.
Must be certified in criminal justice databases or obtain certification within six months of employment (MULES/REJIS).
Must be able to type 30 cwpm.
Must successfully complete a comprehensive background check and drug screening; employment is contingent on successful completion.

Responsibilities

Receive and prioritize incoming calls for police and other emergency services.
Dispatch appropriate response resources using the Computer Aided Dispatch (CAD) system.
Monitor and operate alarm systems, Teletype communications, and video/audio equipment.
Track personnel and vehicles in real time and ensure accurate, clear communication.
Maintain detailed records of transmissions and activities according to departmental and FCC guidelines.
Enter, update, and manage data in computer databases.
Research and provide essential information using computerized databases and other data sources.
Monitor individuals in holding cells, booking rooms, and secure areas using video and audio equipment to ensure safety, proper conduct, and attention to medical or other needs.
Monitor building security by limiting access to entrances.
Perform clerical duties to support communications activities.
Notify appropriate authorities or departments of issues needing attention after hours.
Address and respond to resident and customer inquiries and complaints.
Perform duties in compliance with established City safety standards.

Benefits

Market-based pay structure with step placement determined by qualifications and experience.
Missouri LAGERS L-6 defined benefit pension plan with Rule of 80.
457 deferred compensation plan.
Roth retirement savings option.
Retiree health coverage.
Vacation of up to six weeks.
Sick leave.
12 paid holidays and one personal day.
Medical, dental, and vision coverage options.
City-paid life and AD&D insurance ($50,000).
Long-term disability.
Voluntary supplemental insurance options.
Employee Assistance Program (EAP).
Preventative Care Time Off.
Medical and dependent care Flexible Spending Accounts (FSA).
Tuition reimbursement for up to 6–8 classes per year.
Comprehensive training and a supportive environment.