Police Dispatcher

Virginia Commonwealth University•Richmond, VA

2d•$52,500 - $60,000•Onsite

About The Position

VCU Police is seeking Police Dispatchers to provide timely, accurate, competent, and courteous communications services to the University and Hospital community in need of emergency assistance and other services. Dispatchers also provide communications services to the Campus Police department and other governmental units to assist those agencies in carrying out their responsibilities. This is a fully onsite role in a 24-hour operation with a seven-day rotating schedule. Dispatchers may be assigned mandatory overtime of up to 12 hours and are designated to work when Virginia Commonwealth University is closed due to inclement weather or other emergencies.

Requirements

High school diploma, GED, or equivalent experience.
Possession of DCJS Basic Dispatch Certification and VCIN Full Access Certification, or ability to complete both within 12 months of hire.
Valid DMV operator license.
Must never have been convicted of a felony or crime of moral turpitude.
Ability to perform emergency dispatch support work accurately, quickly, and with minimal supervision.
Ability to read and interpret agency policies, procedures, and regulations.
Ability to communicate effectively, orally and in writing, with diverse populations and work collaboratively with local, state, federal, university, and private-sector partners.
Ability to work under stressful conditions, read maps and interpret information, route multiple incoming emergency calls, and coordinate multiple functions for multiple agencies.
Ability to analyze data, make decisions, and maintain situational awareness across the Commonwealth.
Ability to operate complex technological systems such as the Common Operating Picture and Crisis Management System.
Ability to work in a 24-hour operation on a seven-day rotating schedule and work rotating shifts; may be assigned mandatory overtime of up to 12 hours.
Must be designated to work when Virginia Commonwealth University is closed due to inclement weather or other emergency closings.
Must be able to function physically and mentally under extreme stress and during emergency situations.
Demonstrated experience fostering an environment of respect, professionalism, and civility among faculty, staff, and students from varied backgrounds and experiences, or a commitment to do so as a VCU staff member.

Responsibilities

Provide timely, accurate, competent, and courteous communications services to the University and Hospital community seeking emergency assistance and other services.
Provide communications services to the Campus Police department and other governmental units to help them carry out their responsibilities.
Route multiple incoming emergency calls and coordinate multiple functions for multiple agencies.
Maintain situational awareness across the Commonwealth and make decisions based on analysis of data.