Police Dispatcher

City of Livonia•City of Livonia, MI

4d•Onsite

About The Position

Employees in this classification work in the Communications Center of the Police Division under the general supervision of the duty officer in charge of the shift. Their work involves answering emergency 911 telephones; input of emergency incidents into the computer system; processing of computer assisted dispatch tasks; routing of emergency incidents to proper agencies; transmitting messages via voice and computer to patrol cars to dispatch them to the scene of accidents, crimes, or other occurrences; receiving messages from patrol cars; and calling for ambulance service. They also operate a teletype, keep records, prepare reports and perform related work as assigned. Physical requirements of this position include ability to lift and load/unload computer paper with a gross weight of approximately 30 pounds.

Requirements

Citizen of the United States or resident alien with the right to work in the United States
High school diploma or a valid equivalency certificate
At least 18 years of age
Acceptable voice quality level as determined in the voice modulation test
Keyboard skills that meet or exceed 35 wpm without error
Working knowledge of a computer and its various functions
Excellent oral and written communication skills
Ability to make good decisions under pressure and during emergencies
Ability to interact with a diverse public
Pass a background investigation
Pass a pre-employment medical examination
Pass a psychological evaluation

Nice To Haves

Prior public safety experience
Graduation from a 911 Dispatch Academy
Associate degree from an accredited college or university (adds one point to final score)
One or more years of full-time work experience as a public safety dispatcher (adds two points to final score)