Campus Safety Emergency Communications Dispatcher

UIOWA•Iowa City, IA

5d•Onsite

About The Position

The University of Iowa Campus Safety Emergency Communications Center is seeking a Campus Safety Emergency Communications Dispatcher I to support critical communications, coordination, and emergency response for Campus Safety, including the University of Iowa Police Department, partner agencies, and university departments. The position operates public safety systems, manages emergency and routine calls, and ensures accurate, timely information flow with responders and the campus community. The position is performed fully on campus at Campus Safety, University Capitol Centre, Iowa City, Iowa. The position is not eligible for University sponsorship for employment authorization. The schedule consists of 12-hour shifts, either 6:00 a.m. to 6:00 p.m. or 6:00 p.m. to 6:00 a.m., with rotating work weeks. Training schedules may vary and may differ from normal shift hours. The department pays applicable training and certification costs, and employees are compensated for time spent attending required training.

Requirements

Any combination of clerical education or experience and/or college or university-level coursework equivalent to two years of full-time employment.

Nice To Haves

Ability to prioritize, organize, and manage multiple tasks simultaneously while remaining composed in a high-stress or fast-paced environment.
Strong active-listening skills and the ability to communicate clearly and effectively verbally and in writing with members of the public and departmental staff.
Ability to communicate efficiently and professionally while initiating and responding to phone and radio traffic.
Experience working directly with the public and providing customer service.
Intermediate proficiency with computers and related software, including the ability to enter and retrieve information using a computer terminal, PC, or other keyboard-based device.
Ability to type 35–45 words per minute accurately while listening and interacting with callers.
Familiarity with the geography of university campuses.
Knowledge of FCC regulations and standard public safety dispatch procedures.
Skill in operating equipment such as multi-frequency radios, teletype systems, telephones, and computers.

Responsibilities

Receive, dispatch, and document E 911, emergency, and routine calls using multiline phones, radios, and other communication systems; this may include providing emergency medical dispatch in accordance with International Academies of Emergency Dispatch protocols.
Dispatch and coordinate law enforcement, fire, medical, and other responders, maintain their status, and monitor multiple phone lines, critical alarms, system alerts, and cameras to help coordinate responses.
Coordinate with local and state agencies and share alerts and critical updates.
Operate CAD (Computer Aided Dispatch), radio systems, and the NCIC/IOWA system, and maintain records in compliance with departmental policies, FCC regulations, Criminal Justice Information Network policies, FERPA, and other applicable authorities.
Activate campus emergency alerts, including Hawk Alert and the Outdoor Warning (siren) System.
Provide incident and accident information to institutional public information services or external news agencies when appropriate.