Dispatcher Jobs

About The Position

Requirements

• Minimum 1-2 years of experience in an automotive dealership or repair shop environment (Service Advisor, Dispatcher, or Technician roles preferred).
• Strong understanding of automotive repair processes, technical skill sets, and service operations.
• Proficiency with basic office software and dealership management software (e.g., CDK, Reynolds & Reynolds).
• Exceptional organizational skills, ability to multitask, and a calm, customer-focused demeanor under pressure.
• Valid driver's license with a clean driving record and the ability to pass pre-employment screenings (background and drug test).

Responsibilities

• Strategically assign repair orders to technicians based on their individual skill sets, availability, and the estimated time promised to the customer.
• Monitor the shop floor and Work in Progress (WIP) to ensure that repairs are completed efficiently and bottlenecks are addressed immediately.
• Coordinate with the Parts Department to track part availability, minimizing any delays on active repair orders.
• Maintain clear, ongoing communication with Service Advisors regarding job statuses, vehicle delays, and revised cost estimates.
• Review closed repair orders to ensure accuracy, proper documentation of complaints/causes/corrections, and correct punch times for all operations.
• Prioritize and control "comebacks" (repeat repairs) to ensure prompt and proper attention.
• Monitor and manage the movement of vehicles on the lot to ensure smooth drop-offs, servicing, and customer delivery.
• Prepare, record, and submit accurate warranty claims to the manufacturer or extended warranty provider in a timely manner.
• Review repair documentation to confirm coverage against warranty guidelines, ensure proper labor operations are used, and avoid claim rejections.
• Investigate, resubmit, and follow up on any rejected or short-paid claims to ensure maximum dealership reimbursement.
• Follow strict warranty material disposition procedures—including tagging warranty parts, arranging return shipping to the factory, or overseeing proper disposal.
• Maintain working knowledge of factory recalls, bulletins, and technical service guidelines.

Benefits

• Highly competitive compensation plan
• Comprehensive benefits package including Medical, Dental, and Vision coverage
• Paid Time Off (PTO) and paid holidays
• On-going training and development opportunities