(SFO) Full-Time Lead Dispatcher
About The Position
The Lead Dispatcher directs employee work assignments and locations based on operational needs, making independent decisions and communicating assignments professionally and courteously. When necessary, the Lead Dispatcher gives direct orders to agents who refuse an assignment while remaining calm and professional. The position promptly responds to telephone and radio calls, completes daily reports accurately and on time, and maintains a positive, courteous approach when responding to inquiries. The role supports a 24/7 operation and requires schedule flexibility, including weekends, holidays, overtime as needed, and shifts that may include late nights or early mornings. Additional duties may be assigned as required. The position is based at San Francisco International Airport (SFO).
Requirements
- High school diploma, GED, or equivalent.
- Ability to understand and communicate verbal and written instructions in English.
- Detail-oriented, able to perform multiple tasks, and able to make independent decisions involving operations.
- Strong verbal and written communication skills.
- Intermediate experience with MS Office applications.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Must pass pre-employment screenings and meet requirements to obtain a security-sensitive identification badge.
- Must complete all training and maintain certification throughout employment.
- Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
- Ability to operate a computer to enter and retrieve data.
- Ability to lift up to 70 pounds on a consistent basis.
- Ability to pass required pre-screening clearances, including a background check, hearing and vision tests, and drug screen.
Nice To Haves
- Previous airport and/or customer service experience.
- Previous radio/phone dispatch experience.
- Previous supervisory experience.
- Strong communication and interpersonal skills.
- Strong problem-solving skills and drive for operational excellence, with accountability for decisions.
- Organizational and planning skills.
- Strong leadership skills, including the ability to motivate and coach others.
- Ability to handle multiple situations simultaneously.
- Analytical thinking, goal-directed leadership, and service-oriented performance.
- Familiarity with FAA, TSA, airline, and company regulations.
Responsibilities
- Make independent decisions about employee work assignments and locations based on operational needs.
- Direct employee work assignments professionally and courteously.
- When operationally necessary, give direct orders to agents refusing an assignment while remaining calm and professional.
- Receive and respond to telephone and radio calls promptly and professionally.
- Complete daily reporting thoroughly, accurately, and in a timely manner.
- Respond to inquiries openly, honestly, promptly, and courteously while projecting a positive image.
- Perform other duties as required.
- Work flexible schedules that support a 24/7 operation, including weekends, holidays, and overtime as needed.
Benefits
- Competitive benefits.
- Competitive wages.
- Earned paid time off.
- Discounted travel for the employee and immediate family.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
