Dispatcher (Full And Part Time)

Compass Group•Oklahoma City, OK

6d•Onsite

About The Position

The Dispatcher coordinates and monitors Patient Transportation services by accurately and promptly dispatching transportation requests and managing related activities. The role provides customer service to patients, family members, visitors, and staff; applies basic patient transport concepts, infection control practices, and proper body mechanics; and may transport patients when necessary. The Dispatcher directs transport activities, monitors task completion and staff productivity, follows up on service and operational issues, and serves as a liaison between Patient Transportation and other departments. The position is based at OU Medical Center in Oklahoma City, Oklahoma. Full-time and part-time schedules are available, with days and hours varying. The fixed pay rate is $16.40 per hour. A Basic Life Support (BLS) certification is required.

Requirements

Basic Life Support (BLS) certification.

Responsibilities

Provide attentive, detail-oriented customer service.
Apply knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
Determine, explain, and develop dispatcher logic and transporter activities.
Transport patients when necessary.
Direct transport operations and transporter activities to ensure tasks are completed on time.
Monitor procedures for task availability and completion, and follow up on service and operational issues.
Ensure requests are addressed efficiently and promptly in accordance with departmental standards, priorities, and patient appointments.
Serve as a liaison between Patient Transportation and other departments.
Assign, collect, and distribute pagers.
Monitor daily sign-in and sign-out procedures.
Develop and promote positive customer service relationships with patients, family members, visitors, and staff.
Dispatch transport requests accurately and promptly.
Ensure maximum staff productivity.
Resolve complaints from patients, visitors, staff, or employees, and recommend solutions to ongoing or recurring issues.
Perform other duties as assigned.

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Critical Illness Insurance
Accident Insurance
Hospital Indemnity Insurance
Legal Services
Choice Auto and Home Program
Medical insurance (full-time positions)
Dental insurance (full-time positions)
Vision insurance (full-time positions)
Life Insurance/AD (full-time positions)
Disability Insurance (full-time positions)
Commuter Benefits (full-time positions)
Employee Assistance Program (full-time positions)
Flexible Spending Accounts (full-time positions)
May be eligible for paid and/or unpaid time off in accordance with applicable federal, state, and local laws