DISPATCHER (FULL AND PART TIME)
About The Position
Crothall Healthcare is hiring full-time and part-time Dispatchers at OU Medical Center in Oklahoma City, Oklahoma. The Dispatcher coordinates and monitors Patient Transportation activities by accurately and promptly dispatching and managing customer transportation requests. Schedules are full time or part time, with days and hours varying; further details are provided during the interview. The fixed pay rate is $16.40 per hour. Basic Life Support (BLS) certification is required. The role directs transport activity and transporter assignments, monitors requests and task completion, and helps ensure service is delivered on time and according to departmental priorities and patient appointments. Dispatchers communicate with patients, families, visitors, staff, and other departments, address service issues and complaints, and may transport patients when necessary.
Requirements
- Basic Life Support (BLS) certification is required.
- Must be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.
Responsibilities
- Provide attentive, one-on-one customer service.
- Apply knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
- Determine, explain, and develop dispatcher logic and transporter activities.
- Transport patients when necessary.
- Direct transport operations and transporter activity to help ensure timely task completion.
- Monitor task availability and completion procedures and follow up on service and operational issues.
- Ensure requests are addressed efficiently and promptly in accordance with departmental standards, priorities, and patient appointments.
- Serve as a liaison between Patient Transportation and other departments.
- Assign, collect, and distribute pagers, and monitor daily sign-in and sign-out procedures.
- Promote positive customer-service relationships with patients, family members, visitors, and staff.
- Ensure accurate and timely dispatch of transportation requests and maximize staff productivity.
- Resolve complaints involving patients, visitors, staff, or employees and recommend solutions for recurring issues.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and the Choice Auto and Home Program
- For full-time associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts (FSAs)
- Associates may be eligible for paid and/or unpaid time off in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
