(SFO) Full-Time Lead Dispatcher

United Ground Express•San Francisco, CA

5d•Onsite

About The Position

The Lead Dispatcher directs employee assignments and locations according to operational needs, communicates with employees and responds to telephone and radio calls, and completes daily reports. The role requires independent decision-making, professional and courteous communication, and the ability to remain calm when directing agents who refuse assignments. The dispatcher may perform other duties as required and must be flexible to work schedules covering a 24/7 operation, including weekends, holidays, overtime, late nights, and early mornings. The position is based at San Francisco International Airport (SFO).

Requirements

High school diploma, GED, or equivalent.
Ability to understand and communicate verbal and written instructions in English.
Detail-oriented, able to multitask, and able to make independent operational decisions.
Strong verbal and written communication skills.
Intermediate experience with MS Office applications.
At least 18 years of age.
Legally authorized to work in the United States.
Must pass pre-employment screenings and meet requirements to obtain a security-sensitive identification badge.
Must complete all training and maintain certification throughout employment.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
Ability to operate a computer to enter and retrieve data.
Ability to lift up to 70 pounds consistently.
Ability to pass all pre-screening clearances, including a background check, hearing and vision tests, and drug screen.

Nice To Haves

Previous airport and/or customer service experience.
Previous radio/phone dispatch experience.
Previous supervisory experience.
Strong communication and interpersonal skills.
Strong problem-solving skills and commitment to operational excellence while taking responsibility for decisions.
Organizational and planning skills.
Strong leadership skills and ability to motivate and coach others.
Ability to handle multiple situations simultaneously.
Analytical thinking, goal-directed leadership, and service-oriented performance.
Familiarity with FAA, TSA, airline, and company regulations.

Responsibilities

Make independent decisions about employee work assignments and locations based on operational needs.
Direct employee work assignments professionally and courteously.
When operationally necessary, give a direct order to agents refusing an assignment while remaining professional and calm.
Receive and respond to telephone and radio calls promptly and professionally.
Complete daily reporting thoroughly, accurately, and on time.
Project a positive image and respond to inquiries openly, honestly, promptly, and courteously.
Perform other duties as required.
Work flexible schedules spanning a 24/7 operation, including weekends, holidays, and overtime as needed; assigned shifts may include late nights and early mornings.