Dispatcher

De Novo HRConsulting & Business Advisory•Louisville, KY

10d

About The Position

An established elevator services company specializing in maintenance, repairs, modernization, and new installations across all major brands is seeking a Dispatcher. The Dispatcher coordinates and manages the flow of service work to support efficient scheduling, timely service, and effective communication. The role involves responding to customer inquiries, coordinating with technicians and an answering service, tracking service work, and supporting parts and supply processes.

Requirements

At least two years of experience in a customer service or support role.
Advanced written and verbal communication skills.
Ability to coordinate multiple assignments and projects in a fast-paced environment, including when priorities may conflict, while remaining professional.
High proficiency in Microsoft Office products, including Microsoft Dynamics.

Nice To Haves

Dispatcher experience is preferred but not required.

Responsibilities

Answer and monitor customer phone calls and emails, including the general service inbox.
Update the dispatch system throughout the day.
Monitor service callbacks and repairs and check for updates.
Coordinate with the answering service to process after-hours service or sales requests and dispatch them accordingly.
Follow up with technicians throughout the day to identify potential issues and prevent or mitigate service problems.
Communicate with customers about scheduled service, service delays, and general questions.
Engage with clients in a friendly and professional manner, actively listen to their concerns, and provide a high-quality customer experience.
Ensure services are completed according to customer needs or requests and service-level agreements.
Process small-package common-carrier deliveries of service parts, including signing for, receiving, and distributing deliveries to service mechanics.
Support inventory management and purchase orders for parts and materials under the Coordinator's direction.
Assist with recording and collecting supplies and materials provided to drivers, such as gas cards, tools, and key fobs.