Heavy Haul Dispatcher

Claiborne Hauling • Knoxville, TN

6d

About The Position

Heavy Haul, LLC is seeking a Heavy Haul Dispatcher/Coordinator to coordinate and efficiently dispatch trucks transporting oversized and overweight loads. The dispatcher ensures drivers are briefed on load details, routes, and safety regulations, and works with customers, drivers, and the operations team to support timely deliveries. The role involves scheduling and routing shipments, monitoring progress, addressing operational issues, ensuring regulatory and safety compliance, maintaining shipment records, and supporting strong customer relationships. Dispatchers also use software and other tools to track shipments, prepare reports, and collaborate on improving dispatch efficiency and service delivery.

Requirements

• High school diploma or equivalent.
• Previous experience in heavy haul or transportation dispatching is strongly preferred.
• Strong understanding of DOT regulations, oversized load requirements, and permit processes.
• Proficiency with dispatch software, GPS systems, and Microsoft Office Suite.
• Excellent communication and organizational skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.

Nice To Haves

• Additional education or certifications in logistics or transportation.
• Class A CDL.

Responsibilities

• Coordinate and schedule heavy haul shipments, selecting optimal routes for oversized and overweight loads.
• Assign drivers to loads based on load requirements, driver availability, and safety considerations.
• Monitor shipment progress and provide real-time updates to customers and management.
• Serve as the primary point of contact for drivers, customers, and other stakeholders about shipment details and issues.
• Communicate with drivers to support adherence to schedules and safety protocols.
• Resolve on-the-road issues, including delays, equipment breakdowns, and route changes.
• Ensure shipments comply with federal, state, and local regulations, including permits, weight limits, and route restrictions.
• Prepare and maintain accurate shipment records, including load details, delivery times, and incidents.
• Coordinate with regulatory agencies to obtain required permits and clearances for oversized loads.
• Monitor and enforce safety standards and procedures for heavy haul operations.
• Assist with accident investigations and reporting, ensuring incidents are documented and addressed.
• Provide drivers with pre-trip safety briefings and ensure equipment is inspected and complies with safety regulations.
• Build and maintain customer relationships and address customer inquiries and concerns promptly with updates and solutions.
• Use dispatch software and other tools to manage and track shipments.
• Prepare and submit reports on dispatch activities, performance metrics, and issues encountered.
• Collaborate with the operations team to improve dispatch efficiency and service delivery.

Benefits

• Medical, dental, and vision insurance; medical coverage starts at $10.00 per week.
• HSA with company match.
• Company-paid life and AD&D insurance.
• PTO.
• 401(k) with company match.
• Paid holidays.
• Free Text-Care for household.
• Employee assistance program.
• Competitive weekly pay.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED