North American Trailer - 1st Shift Dispatcher

Blaine Bros Maintenance•Inver Grove Heights, MN

5d•Onsite

About The Position

North American Trailer is seeking a Dispatcher for its Inver Grove Heights, Minnesota location. This position coordinates daily service operations, schedules and organizes technician workloads, helps resolve parts and repair needs, and supports communication among technicians, customers, and management. The Dispatcher also coordinates parts and vehicle pickups, assists with repair estimates and customer updates, maintains service trucks, and supports general shop operations. The role includes customer and shop support, invoice processing, helping technicians locate parts and address job-related issues, and coordinating mobile repairs and work brought into the shop. Additional duties include picking up and delivering customer vehicles, towing heavy-duty trucks and trailers, assisting technicians, tracking repair materials, inspecting vehicles for safety compliance, and maintaining clean, organized work areas. The schedule is Monday through Friday, 7 a.m. to 5 p.m. North American Trailer is a family-owned, Minnesota-based distributor and service provider founded in 1982. It serves medium- and heavy-duty trucks, school and commercial buses, RVs, and tank trailers, and operates a state-of-the-art facility in Inver Grove Heights. The company is affiliated with Blaine Brothers, Inc. and provides around-the-clock service through multiple locations and mobile service trucks.

Requirements

Good customer service skills.
Good computer skills.
Exceptional organizational skills and the ability to multitask.
Knowledge of repair and shop operations.
Strong communication skills.
Attention to detail and a sense of responsibility for actions and commitments.
Ability to work hard and attend to operational needs.
Alignment with company values, including valuing people and high-quality work, being humble, and bringing out the best in others.

Responsibilities

Coordinate daily service operations and schedule and organize technician workloads.
Provide leadership and direction to technicians, evaluate their skillsets, and provide training as needed.
Assist mechanics in locating parts and resolving job-related issues.
Coordinate customer repairs, estimates, approvals, and updates.
Arrange parts and vehicle pickups and organize the shift around those activities.
Invoice repair orders in a timely manner.
Maintain service trucks and inspect them weekly for cleanliness and organization.
Expand and maintain on-site repairs, and communicate with the shop about bringing mobile repairs in for additional work.
Answer phones and check in customers when needed.
Pick up and deliver customer vehicles and tow heavy-duty trucks and trailers.
Assist technicians in the shop, maintain a clean shop, and clean customer vehicles.
Inspect trucks to ensure they meet U.S. Department of Transportation safety requirements and compile inspection reports.
Track parts and materials used in repairs or replacements.
Ensure completed work meets quality standards and maintain a safe, clean work area for customers and coworkers.
Perform related activities that support the organization's goals.