North American Trailer - 1st Shift Dispatcher

North American Trailer Sales LTD•Inver Grove Heights, MN

6d•$28 - $34•Onsite

About The Position

North American Trailer is seeking a Dispatcher for its Inver Grove Heights, Minnesota location. This role coordinates daily service operations, schedules and organizes technician workloads, assists with parts and repair needs, and helps ensure effective communication among technicians, customers, and management. The Dispatcher also coordinates parts and vehicle pickups, supports customer repair estimates and updates, maintains service truck organization, and assists with general shop operations. The posted schedule is Monday through Friday, 7 a.m. to 5 p.m. The description also lists duties involving vehicle pickup and delivery, towing heavy-duty trucks and trailers, vehicle inspections, inspection reports, tracking parts and materials, and maintaining a safe and clean work area. North American Trailer is a family-owned, Minnesota-based business founded in 1982. It provides heavy-duty truck and trailer parts and services, including shop, tank trailer, mobile, and emergency service. The company describes its Inver Grove Heights facility as state of the art and says it has nine locations and 27 service trucks. It emphasizes honesty, respect, family values, and helping business partners realize their potential. Veterans, active-duty service members, reservists, National Guard members, and military spouses are encouraged to apply.

Requirements

Good customer service skills.
Good computer skills.
Exceptional organizational skills and ability to multitask.
Knowledge of repair and shop operations.
Strong communication skills.
Attention to detail and operations.
Ability to assume responsibility for actions and commitments.
Ability to work hard and uphold high-quality standards.
The company seeks people who value others, encourage others’ strengths, affirm and bring out the best in people, remain humble and competitive, and identify opportunities that can integrate with the existing business.

Nice To Haves

Military community members—including veterans, active-duty service members, reservists, National Guard members, and military spouses—are encouraged to apply.

Responsibilities

Assist mechanics in locating parts and resolving job-related issues.
Schedule shift work and organize technician workloads.
Provide leadership and direction to technicians.
Evaluate technicians’ skillsets and provide training as needed.
Contact customers about repairs, estimates, approvals, and unit updates.
Organize parts and vehicle pickups for the shift.
Invoice repair orders in a timely manner.
Maintain service trucks and inspect them weekly for cleanliness and organization.
Expand and maintain on-site repairs.
Coordinate with the shop when mobile repairs need to be brought in for further work.
Answer phones and check in customers when needed.
Pick up and deliver customer vehicles.
Tow heavy-duty trucks and trailers.
Assist technicians in the shop, maintain a clean shop, and clean customer vehicles.
Inspect trucks to assess whether they meet U.S. Department of Transportation safety requirements.
Compile inspection reports detailing findings.
Track parts and materials used in repairs or replacements.
Ensure the final work product meets quality standards.
Maintain a safe and clean work area for customers and coworkers.
Perform related activities that promote the organization’s goals.