Dispatcher

Smart Care • Fishers, IN

10d • Onsite

About The Position

The Smart Care Dispatcher routes Service Technicians to service calls for commercial kitchen equipment, maximizing efficiency and productivity while exceeding customer expectations. The Dispatcher is the primary point of contact for a group of Service Technicians within a geographic market or territory. The role is based in the office and follows an 8 a.m.–5 p.m., Monday–Friday schedule.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in dispatch, customer service, and/or restaurant management.
• Intermediate experience in Microsoft Office and a Windows-based environment.

Nice To Haves

• Ability to learn unique and proprietary software.
• Excellent verbal and written communication skills.
• Previous SAP experience.

Responsibilities

• Effectively route technicians to service calls using dispatch management tools, maximizing efficiency and productivity while exceeding customer expectations and service level agreements.
• Serve as the primary point of contact for technicians within a geographic market or territory.
• Facilitate technician performance through effective call clustering and routing to maximize productivity and profitability, control costs, enhance efficiency, and meet commitments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED