Public Safety Dispatcher 1

City of Madera • Police Department, CA

10d

About The Position

Under general supervision and according to established procedures, the Public Safety Dispatcher I receives emergency and non-emergency requests for law enforcement services and dispatches them via radio, telephone, and other communications media. The role provides telecommunications support and incident coordination for field units and performs other related duties as required.

This is the entry-level class in the Public Safety Dispatcher series. Dispatchers are expected to perform the full range and scope of dispatching duties, including maintaining field communications with public safety personnel with minimal guidance and supervision. Work shifts rotate, and mandatory overtime may be required. After two years of satisfactory work experience with the City of Madera, a dispatcher may promote to Public Safety Dispatcher II upon recommendation of the Department Head, approval of the City Manager, and demonstration of journey-level proficiency.

Applicants must meet the qualifications by the final filing date to participate in the examination process. The process may include application package review and an online pass/fail examination. Candidates considered for hire must pass an extensive background check, including a polygraph examination and credit history report, a criminal history check, a pre-employment physical examination including psychological evaluation, and a drug screen. The City Manager makes the final selection and appointment upon recommendation of the Police Chief.

Requirements

• One year of full-time work experience in public contact work, including receipt and referral of telephone communications.
• High school diploma or equivalent.
• Possession of, or ability to obtain, a valid Class C California driver's license.
• Complete DOJ training for full access operator within one year of appointment.
• Obtain a POST Public Safety Dispatcher Certificate upon completion of probation.
• Meet the position's qualification standards on or before the posted final filing date.
• Pass the online examination to be considered for the eligibility list.
• Successfully pass the required background check, including a polygraph examination and credit history report, criminal history check, pre-employment physical examination including psychological evaluation, and drug screen.

Nice To Haves

• Applicants may be eligible for Veteran’s Preference Points; submit a DD214 with the application for consideration.

Responsibilities

• Receive emergency and non-emergency requests for law enforcement services.
• Dispatch requests via radio, telephone, and other communications media.
• Provide telecommunications support and incident coordination for field units.
• Maintain field communications with public safety personnel with minimal guidance and supervision.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED