Medical Dispatcher
About The Position
The Medical Dispatcher serves as a central point of communication between Patient Transport, Environmental Services (EVS), Materials Management, and other hospital departments. The role supports hospital operations by answering incoming calls, coordinating and dispatching requests, prioritizing and routing work, and providing clear real-time updates. It is a six-month contract-to-hire opportunity based in Washington, DC, with potential for future permanent placement if positions become available. The position is fully onsite and works a 40-hour overnight and weekend schedule: Saturday and Sunday, 7:00 PM–7:30 AM, and Wednesday and Thursday, 11:00 PM–7:30 AM. Training is Monday through Friday, 10:00 AM–6:00 PM. The work takes place in a small office with approximately two to three team members and a dedicated desk/workstation. Heavy phone and computer use is required throughout the shift. This entry-level opportunity offers experience in hospital operations and healthcare support. Pay is $19.00–$21.00 per hour; individual compensation depends on qualifications, skills, relevant experience, job knowledge, location, internal equity, and other job-related factors. If eligible, benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a Health Spending Account; transportation benefits; an Employee Assistance Program; and time off or leave such as PTO, vacation, or sick leave. Eligibility and terms apply, and benefits may change.
Requirements
- Customer service experience.
- Comfort handling high-volume calls while maintaining professionalism and accuracy.
- Basic computer and data-entry skills.
- Strong communication, organization, and multitasking abilities.
Nice To Haves
- Call center, dispatching, or administrative support experience.
- Experience with EMR systems.
Responsibilities
- Deliver professional, detail-oriented customer service and communication.
- Answer and manage a high volume of incoming calls from hospital departments.
- Coordinate and dispatch requests to the appropriate EVS, Materials Management, and Patient Transport teams.
- Apply knowledge of patient transport procedures, infection control practices, and workplace safety standards.
- Prioritize, route, and communicate requests using dispatcher logic.
- Serve as a liaison between Patient Transport and hospital departments.
- Monitor and manage daily sign-in/sign-out processes.
- Perform accurate data entry and documentation in computer systems.
- Provide clear direction and real-time updates to support hospital workflow and operational efficiency.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness coverage
- Accident coverage
- Hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options
- Voluntary life and AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave, depending on eligibility and applicable terms
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
