Medical Services Dispatcher

Tohono O'odham Nation Healthcare•Sells, AZ

About The Position

The Medical Services Dispatcher serves in Emergency Medical Services at the Tohono O'odham Nation Sells Hospital. The position receives medical emergency and non-emergency calls, records significant information, and dispatches, assigns, and schedules field-unit vehicles, equipment, and personnel using radio, telephone, computer, and other communications equipment. The supervisor sets overall program objectives and operations and assigns routine, non-complicated tasks; advice and assistance are available for novel or complex problems and concerns. The position may require temporary relocation to other TONHC facilities: Sells Hospital, Santa Rosa Health Center, San Simon Health Center, and San Xavier Health Center. Depending on department needs, fluency in both Tohono O'odham and English may be required as a condition of employment.

Requirements

High school diploma or General Education Diploma.
Two years of work experience as a communications operator or dispatcher, or an equivalent combination of training, education, and communications work experience demonstrating the ability to perform the duties.
Current EMS Dispatcher certification from an accredited EMS training program or course, which must be maintained.
Current Cardio Pulmonary Resuscitation (CPR) certification.
Knowledge of Tohono O'odham culture, customs, and traditions.
Knowledge of applicable federal, state, and tribal laws, regulations, and requirements.
Knowledge of appropriate use and care of radio, telephone, computer, and other communications equipment.
Knowledge of regulations, policies, and procedures associated with EMS operations and services.
Skill in preparing clear, concise, accurate, and complete written reports.
Skill in providing superior customer service to internal and external customers.
Skill in communicating effectively, courteously, and clearly, speaking distinctly, and responding promptly.
Ability to communicate effectively orally and operate radio communication equipment.
Ability to remain calm and handle emergency situations, exercise tact and diplomacy, and handle the psychological stresses of the work.
Ability to establish and maintain positive and effective working relationships with the public, tribal government, law enforcement, and public safety agencies.
Ability to maintain privileged confidential information.
Ability to work independently and meet strict timelines.
Ability to work extended hours, weekends, and holidays.
Upon recommendation for hire, pass a criminal background check and National FBI fingerprint check, including a 39-month driving record.
May be required to possess and maintain a valid driver's license, with no DUIs or major traffic citations within the last three years.
If required to operate program vehicles, meet the Tohono O'odham Nation tribal employer's insurance requirements for a driver's permit.
Depending on department needs, demonstrate fluency in both Tohono O'odham and English as a condition of employment.

Responsibilities

Answer incoming emergency and non-emergency calls for medical services.
Handle calls or direct them to the appropriate contact according to experience, training, policies, and procedures.
Dispatch, assign, and schedule field-unit vehicles, equipment, and personnel.
Compile and maintain information for EMS logs and reports.
Gather and distribute information about the scope of EMS services.
Collect, analyze, and prioritize information received.
Transmit, record, and receive messages between agency divisions and other law enforcement agencies as needed.
Maintain computer and radio equipment and ensure it is operational and functional.
Convey phone messages, respond to requests from employees and the public, and provide routine public information.
Perform other job-related duties as assigned and contribute to a team effort.