Dispatcher-Home Services

Bee's Plumbing and Heating • Seattle, WA

13d • $24 - $27 • Onsite

About The Position

Bee's is hiring a Dispatcher for its Plumbing department to serve as the central communication hub among customers, field technicians, and departments within business operations. The Dispatcher coordinates service calls, helps ensure customers' homes are serviced promptly, and supports efficient service delivery in a fast-paced environment. The role is based at the company's office in West Seattle and requires open availability during the stated operating hours: Monday through Friday, 6:00 a.m.–8:30 p.m., and Saturday and Sunday, 7:00 a.m.–8:00 p.m.

Bee’s Plumbing and Heating provides plumbing services, sewer solutions, and home heating improvements. The company describes its culture as focused on excellence, professional growth, cutting-edge technology and tools, teamwork, and competitive compensation and benefits. It is an equal opportunity employer committed to diversity and inclusion.

Requirements

• At least 2 years of dispatching experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software.

Nice To Haves

• Call center experience is highly preferred.
• Experience in HVAC, plumbing, electrical, or another service-based industry is a plus.
• Service Titan experience is a plus.

Responsibilities

• Efficiently schedule and dispatch service calls to field technicians.
• Act as the main point of contact for field teams, customers, and management.
• Address customer inquiries and resolve issues promptly to support customer satisfaction.
• Monitor schedules and make real-time adjustments to optimize operations.
• Maintain accurate records of service requests, schedules, and incidents using Service Titan.
• Coordinate emergency response efforts when necessary.
• Allocate resources efficiently to meet operational demands.
• Collaborate with other departments to streamline processes and improve service delivery.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Paid vacation, holidays, and sick leave.
• Ongoing training and development opportunities for professional growth and advancement.
• Supportive, inclusive, and dynamic work environment focused on teamwork and employee satisfaction.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed