Client Services Dispatcher
Champions Group Holdings•Longmont, CO
About The Position
M and M is seeking a Client Services Dispatcher to provide professional, friendly customer service to residential HVAC and plumbing clients. The role handles high-volume inbound and outbound calls, schedules and dispatches service appointments, responds to customer needs and concerns, and helps create smooth service experiences. The dispatcher records interactions in ServiceTitan, coordinates with technicians and internal teams, and works toward performance targets while following call flows and scripts. The position also requires learning the company’s services, memberships, and offerings.
Requirements
- 2–4 years of call center, dispatch, or customer service experience; service-based industry experience preferred.
- Excellent phone presence and ability to build rapport quickly and professionally.
- Strong multitasking and time-management skills in a high-volume, fast-paced environment.
- Confident decision-making, sound judgment, and attention to detail.
- Ability to talk and type simultaneously.
- Minimum typing speed of 45 WPM.
- Proficiency in Microsoft Office.
Nice To Haves
- Previous HVAC, plumbing, or home services experience is a strong plus.
Responsibilities
- Serve as the primary point of contact for residential HVAC and plumbing clients through high-volume inbound and outbound calls.
- Schedule, coordinate, and dispatch service appointments, prioritizing urgency, efficiency, and customer satisfaction.
- Assess customer needs, identify service requests or concerns, and provide clear solutions.
- De-escalate customer concerns professionally and empathetically using a solutions-based approach.
- Communicate service options and convert calls into scheduled appointments.
- Maintain accurate, detailed customer-interaction records in ServiceTitan while handling calls and system updates.
- Coordinate with technicians and internal teams to support timely arrivals and seamless service delivery.
- Meet or exceed performance metrics while maintaining call quality and following established call flows and scripts.
- Build knowledge of the company’s services, memberships, and offerings to serve customers effectively.
Benefits
- Great pay and a great team.
- Medical, dental, and vision coverage.
- Health Savings Account.
- 401(k) with 50% company match.
- Paid holidays and sick days.
- Work for a company that values its employees.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
