Dispatcher in Home Services
About The Position
As a Dispatcher in Home Services at Goettl, you’ll efficiently coordinate and deploy technicians while ensuring an exceptional customer experience. The role works closely with technicians, service teams, call center staff, and service, sales, and operations teams to schedule and reschedule jobs, maintain clear communication, and support effective service delivery. It also involves managing materials and equipment orders, building and scheduling projects, selling and renewing service agreements, and assisting with technician documentation compliance. The position requires prolonged periods of sitting, speaking on the phone, and working on a computer. Employees must be able to read, write, listen, and communicate effectively verbally and in writing. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Requirements
- Strong organizational and time management skills.
- Effective communication and customer service abilities.
- Ability to multitask in a fast-paced environment.
- Problem-solving skills and ability to manage technician schedules effectively.
- Basic knowledge of HVAC and plumbing services is preferred but not required.
- Experience with dispatching software such as ServiceTitan is preferred.
Nice To Haves
- Basic knowledge of HVAC and plumbing services.
- Experience with dispatching software such as ServiceTitan.
Responsibilities
- Dispatch and deploy technicians promptly to meet customer needs.
- Ensure response times align with company standards and maintenance agreements.
- Attend ongoing training to stay updated on company services and offerings.
- Partner with service, sales, and operations teams to schedule and reschedule jobs as needed.
- Manage material and equipment ordering.
- Track technician locations and update customers on estimated arrival times.
- Review, verify, and confirm service calls 24 hours in advance.
- Ensure the call center has booked calls correctly before dispatching technicians.
- Sell and renew service agreements.
- Assist in compliance management for technician documentation.
- Build and schedule projects efficiently.
- Maintain clear and accurate communication between technicians, customers, and internal teams.
Benefits
- Competitive compensation: flat-rate pay plus commission on most jobs.
- Ongoing training and continuous learning opportunities.
- Medical, dental, vision, and life insurance.
- 401(k) with company match.
- Career advancement opportunities in multiple locations.
- Paid time off.
- Uniform service and boot allowance.
- Centralized scheduling with ServiceTitan.
- Supportive team environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
