Command Center Dispatch (PT)

Spurs Sports & Entertainment • San Antonio, TX

9d • Onsite

About The Position

The Command Center Dispatcher responds to incidents at Frost Bank Center and Toyota Field and maintains a continuous presence in the unified command room to manage incoming radio and telecommunications traffic. The dispatcher answers emergency and non-emergency calls, gathers incident information, dispatches resources, and notifies managers and directors on duty about situations as they arise. The role uses CCTV systems to monitor patrons and building areas for safety and security and documents incidents in the Incident Management System.

Starting pay is $14.50 per hour, increasing to $17.50 per hour after 90 days of employment, contingent on obtaining a Level II Non-Commissioned Security License. The license must be obtained and maintained through the Texas Department of Public Safety within the first 90 days; failure to obtain it may result in termination. The position requires working at both venues and a minimum of 70% of events each month.

Requirements

• High school diploma or equivalent.
• Obtain and maintain a Level II Non-Commissioned Security License and certification through the Texas Department of Public Safety Private Security program within 90 days of employment.
• Work at least 70% of events each month.
• Work evenings, weekends, and holidays.
• Excellent oral communication, interpersonal, and written communication skills, including incident documentation.
• Demonstrate poise, tact, and diplomacy.
• Excellent clerical and organizational skills.
• Computer knowledge for documentation and other duties.
• Ability to multitask amid simultaneous or conflicting events.
• Ability to work under stress, remain calm in rapidly changing circumstances, and relay information in a fast-paced environment.
• Knowledge of the building, including Front of House and Back of House areas.
• Ability to lift and carry more than 25 pounds as needed.
• Ability to stand or walk for long periods and sit for long periods during assigned shifts.
• Ability to ascend and descend multiple flights of stairs during a shift.
• Ability to work outdoors in hot, cold, wet, or windy conditions.

Responsibilities

• Respond to incidents at Frost Bank Center and Toyota Field.
• Maintain a constant presence in the unified command room and oversee communications.
• Answer emergency and non-emergency calls and communicate with employees or emergency personnel by telephone, two-way radio, or text message.
• Establish rapport with managers and directors on duty and notify them of emergency and non-emergency situations.
• Ask witnesses and people involved appropriate questions to obtain thorough incident accounts.
• Respond to radio traffic, document incidents in the Incident Management System, and dispatch resources to reported incidents.
• Monitor CCTV systems and demonstrate knowledge of camera locations and use.
• Ensure incidents are reported in accordance with venue regulations, policies, and procedures.
• Work at both Frost Bank Center and Toyota Field for assigned events.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED