Command Center Director

Appalachian Regional Healthcare • Hazard, KY

2d

About The Position

The Command Center Director provides strategic and operational leadership for the health system’s centralized Command Center. The role oversees patient flow, capacity management, patient placement, transfers, and system-wide operational coordination. The Director partners with clinical and operational leaders to improve patient throughput, optimize available capacity, address operational barriers, and connect patients efficiently with the appropriate level of care.

The Director leads Command Center staff and develops standardized workflows, escalation processes, policies, and operating procedures across the health system. The position also drives process improvement and monitors performance measures related to patient flow and Command Center operations. Other duties may be assigned.

Requirements

• Bachelor’s degree in Business Administration or equivalent.
• At least 10 years of progressive healthcare experience.
• At least 5 years of leadership experience at the manager level or above.
• Ability to gather and communicate data to drive results.
• Ability to manage and develop staff.

Nice To Haves

• BSN or MBA preferred.
• Experience in hospital operations, patient flow, capacity management, patient placement, transfer operations, nursing operations, or other related acute-care operations strongly preferred.
• Experience supporting operations across multiple hospitals or facilities preferred.

Responsibilities

• Provide system-wide leadership for patient flow, capacity management, patient placement, and transfer operations.
• Monitor system capacity and operational conditions, and coordinate strategies to address high census, surge volumes, and barriers to patient movement.
• Partner with hospital, nursing, physician, and operational leadership to improve patient throughput, bed utilization, and access to care.
• Identify opportunities to improve system balance and facilitate appropriate patient movement across facilities and levels of care.
• Lead process improvement initiatives focused on reducing delays in admissions, transfers, placement, and discharge.
• Establish and monitor key performance measures related to patient flow, capacity, transfers, throughput, and Command Center operations.
• Develop and standardize Command Center workflows, escalation processes, policies, and operating procedures across the health system.
• Provide leadership, coaching, and performance management for Command Center staff while promoting collaboration, accountability, responsiveness, and patient-centered decision-making.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director