Command Center Associate

Floor & Decor • Grapevine, TX

2d • $15

About The Position

This position is responsible for greeting customers and managing the customer storage pick-up process. Full-time and part-time positions are available. The associate also answers phones according to company procedures, verifies authorized pick-up customers, gathers required information, delivers storage buy orders in POS, assists with product questions and selections, and cleans and stocks products to brand standards. The role operates in a warehouse environment where moving vehicles may be present and noise is typically moderate to noisy. Store and pickup hours vary by day; specific employee shifts are not stated.

Requirements

• One year of retail sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Ability to work independently as a self-starter and in a fast-paced environment.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to handle or feel objects and frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge of and comply with the company’s phone-answering standard operating procedures.
• Verify the identity of the person picking up storage buy orders to ensure they are authorized.
• Obtain the required customer information for all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with the company’s safety standard operating procedures for lifting practices.
• Maintain expert product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.
• Act and work in a manner consistent with the company’s core roles.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed