Command Center Associate

Floor & Decor • St. Petersburg, FL

5d

About The Position

The Command Center Associate greets customers and manages the storage pick-up process. The role verifies that customers collecting storage buy orders are authorized, gathers required customer information, and delivers orders in the point-of-sale system. Associates follow company procedures for phone answering and safe lifting, help customers with product questions and selections, and clean and stock products according to brand standards. The position requires working in a warehouse environment where moving vehicles may be present and noise levels are typically moderate to noisy. Full-time and part-time positions are available.

Requirements

• At least one year of retail sales experience, or an equivalent combination of education and experience sufficient to perform the essential job functions, as determined by the company.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Ability to work independently and effectively in a fast-paced environment.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to handle or feel with the hands and fingers; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Meet and greet customers picking up storage buy orders.
• Manage the storage buy pick-up process using the company's car topper program.
• Follow the company's phone-answering standard operating procedures.
• Verify that the person picking up an order is authorized to do so.
• Obtain required customer information for all storage buy pick-ups.
• Deliver customer storage buy orders in the point-of-sale system.
• Follow the company's safety standard operating procedures for lifting.
• Maintain expert product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Decor brand standards.
• Act and work consistently with the company's core roles.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed