Command Center Dispatch (PT)
About The Position
The Command Center Dispatcher responds to incidents at the Frost Bank Center and Toyota Field and maintains a constant presence in the unified command room to manage incoming radio and telecommunications traffic. The role answers emergency and non-emergency calls, gathers information, dispatches resources, documents incidents in the Incident Management System, and notifies managers and directors on duty about situations as they arise. The dispatcher also monitors patrons and building areas using CCTV systems and must be competent in camera locations and use, as well as familiar with Front of House and Back of House areas at both venues. The position requires working at both venues for assigned events and attending at least 70% of events each month. Employees must be able to work evenings, weekends, and holidays, including outdoor events in hot, cold, wet, or windy conditions. A Level II Non-Commissioned Security License from the Texas Department of Public Safety must be obtained and maintained within the first 90 days of employment. Starting pay is $14.50 per hour, increasing to $17.50 per hour after 90 days, contingent on obtaining the license. Failure to obtain it within 90 days may result in termination.
Requirements
- High school diploma or equivalent.
- Obtain and maintain a Level II Non-Commissioned Security License and certification through the Texas Department of Public Safety Private Security program within 90 days of employment.
- Excellent oral communication and interpersonal skills.
- Poise, tact, and diplomacy.
- Excellent written communication skills for legal incident documentation.
- Clerical and organizational skills.
- Computer skills for documentation and other duties.
- Ability to multitask when different or conflicting events occur simultaneously.
- Ability to work under stress and remain calm during rapidly changing circumstances.
- Ability to relay information in a fast-paced environment.
- Ability to work evenings, weekends, and holidays.
- Ability to lift and carry more than 25 pounds as needed.
- Ability to stand and/or walk for long periods and sit for long periods during assigned shifts.
- Ability to ascend and descend multiple flights of stairs during shifts.
- Ability to work outdoors in hot, cold, wet, or windy conditions.
- Ability to work at both Frost Bank Center and Toyota Field for assigned events and work at least 70% of events each month.
Responsibilities
- Respond to incidents at the Frost Bank Center and Toyota Field.
- Maintain a constant presence in the unified command room and oversee communications.
- Answer emergency and non-emergency calls and use telephones, two-way radios, or text messages to contact employees or emergency personnel.
- Respond to radio traffic, dispatch resources, and document incidents in the Incident Management System.
- Monitor CCTV systems and understand the locations and use of cameras at both venues.
- Ask witnesses and involved parties appropriate questions to capture thorough and complete accounts of incidents.
- Notify managers and directors on duty of emergency and non-emergency situations.
- Ensure incidents are reported in compliance with venue regulations, policies, and procedures.
- Work at both venues for assigned events and attend at least 70% of events each month.
- Demonstrate alignment with SS&E’s core values and mission, collaborate with community members, and pursue ongoing development.
Benefits
- Starting pay is $14.50 per hour, increasing to $17.50 per hour after 90 days of employment, contingent on obtaining a Level II Non-Commissioned Security License.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
