Dispatcher Jobs

About The Position

Requirements

• Previous dispatch experience; service industry experience is preferred.
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Strong written and verbal communication skills.
• Team-first attitude and solution-focused mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Detail-oriented, with a focus on accuracy and follow-through.
• Ability to communicate effectively in spoken and written English to perform essential duties, including conveying and understanding information, responding accurately to questions and instructions, and reading, interpreting, and preparing job-related documents.

Responsibilities

• Manage real-time manual and electronic dispatch boards to keep technician schedules up to date.
• Communicate service updates, customer needs, and schedule changes to technicians and management.
• Track service history, updates, and customer communications in the database.
• Coordinate daily schedules for efficiency, accuracy, and timely completion of work.
• Verify technician check-ins and check-outs and confirm IVR compliance.
• Ensure technicians have the correct parts and purchase orders to complete jobs.
• Provide professional and responsive support to internal teams and customers.
• Collaborate with Regional Service Managers to clear and schedule new calls.
• Manage data entry, purchasing, and internal support for the assigned region.
• Communicate job-related information clearly and accurately with customers, colleagues, and other individuals necessary to perform assigned duties.
• Follow applicable work instructions and safety procedures and complete required documentation.

Benefits

• Paid training, certification support, and education reimbursement.
• Multiple health plans, including a free employee-only option.
• Dental and vision coverage starting after 30 days.
• Free life insurance equal to annual salary.
• 401(k) with a 50% company match on the first 6%.
• Optional supplemental coverage for life, disability, accidents, and critical illness.
• Seven paid holidays and paid time off.
• Discounts on travel, auto, dining, and more.