Dispatcher

Nextech • Nashua, IA

4d • Onsite

About The Position

Nextech is hiring a Dispatcher to support field service operations for its HVAC/R services business. The Dispatcher serves as the connection point between field technicians and customers, coordinating schedules and service requests to help ensure efficient, accurate, and professional service. The role is office-based and involves managing dispatch systems, maintaining service records, communicating updates, and providing internal and customer support. The position requires precision, adaptability, and a commitment to excellence, as well as clear communication and adherence to work instructions and safety procedures.

Requirements

• Previous dispatch experience; service industry experience is preferred.
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Strong written and verbal communication skills.
• Team-first attitude and solution-focused mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Detail-oriented, with a focus on accuracy and follow-through.
• Ability to communicate effectively in spoken and written English to perform essential duties, including conveying and understanding information, responding accurately to questions and instructions, and reading, interpreting, and preparing job-related documents.

Responsibilities

• Manage real-time manual and electronic dispatch boards to keep technician schedules up to date.
• Communicate service updates, customer needs, and schedule changes to technicians and management.
• Track service history, updates, and customer communications in the database.
• Coordinate daily schedules for efficiency, accuracy, and timely completion of work.
• Verify technician check-ins and check-outs and confirm IVR compliance.
• Ensure technicians have the correct parts and purchase orders to complete jobs.
• Provide professional and responsive support to internal teams and customers.
• Collaborate with Regional Service Managers to clear and schedule new calls.
• Manage data entry, purchasing, and internal support for the assigned region.
• Communicate job-related information clearly and accurately with customers, colleagues, and other individuals necessary to perform assigned duties.
• Follow applicable work instructions and safety procedures and complete required documentation.

Benefits

• Paid training, certification support, and education reimbursement.
• Multiple health plans, including a free employee-only option.
• Dental and vision coverage starting after 30 days.
• Free life insurance equal to annual salary.
• 401(k) with a 50% company match on the first 6%.
• Optional supplemental coverage for life, disability, accidents, and critical illness.
• Seven paid holidays and paid time off.
• Discounts on travel, auto, dining, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed