Dispatcher

RBGlobal•Culpeper, VA

About The Position

The Dispatcher manages towing resources to support smooth vehicle pickups and deliveries and optimize branch productivity. The role provides customer service to towing partners and coordinates capacity and resource demands, contributing to business and branch growth. The Dispatcher directs towing operations, assigns work, plans resource requirements, monitors costs and work in progress, and supports on-time performance. The role also maintains relationships with tow drivers and the IAA Transportation team and follows applicable safety guidelines, company policies, and procedures.

Requirements

At least 2 years of customer service experience.
At least 1 year of direct dispatch experience.

Responsibilities

Direct activities related to towing operations and on-time performance goals.
Manage tow truck resources, assign work efficiently, and optimize tower productivity.
Plan future-day resource requirements and coordinate with towers to secure the required truck resources.
Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
Monitor transportation costs and identify opportunities for cost savings.
Recruit new towers to build towing networks with additional resources.
Provide drivers with necessary documentation for each pickup and delivery, including check and cash handling as needed.
Monitor work in progress and make adjustments to ensure timely performance.
Identify and escalate transportation activity issues or concerns to management.
Build a fundamental relationship with the IAA Transportation team.
Establish and maintain positive working relationships with tow drivers.
Review and analyze reports on transportation activity, including time-performance metrics.
Comply with safety guidelines and company policies and procedures.
Perform other duties as assigned.