Dispatcher

Nextech • Nashua, IA

4d • Onsite

About The Position

Nextech is hiring a Dispatcher to serve as the connection point between field teams and customers and support efficient HVAC/R service operations. The role coordinates schedules and service requests, keeps technicians and customers informed, and supports timely, professional service delivery. It requires precision, adaptability, and a commitment to excellence.

The position is office-based. The Dispatcher communicates job-related information clearly, follows applicable work instructions and safety procedures, and completes required documentation.

Requirements

• Previous dispatch experience; service-industry experience is preferred.
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Strong written and verbal communication skills in English, including the ability to convey information understandably, respond accurately to questions and instructions, and read, interpret, and prepare job-related documents.
• Team-first attitude and solution-focused mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Attention to detail, accuracy, and follow-through.

Nice To Haves

• Service-industry dispatch experience.

Responsibilities

• Manage real-time manual and electronic dispatch boards to keep technician schedules current.
• Communicate service updates, customer needs, and schedule changes to technicians and management.
• Track service history, updates, and customer communications in the database.
• Coordinate daily schedules to promote efficiency, accuracy, and timely completion of work.
• Verify technician check-ins and check-outs and confirm IVR compliance.
• Ensure technicians have the correct parts and purchase orders (POs) to complete jobs.
• Provide professional and timely support to internal teams and customers.
• Collaborate with Regional Service Managers to clear and schedule new calls.
• Manage data entry, purchasing, and internal support for the assigned region.
• Communicate job-related information clearly and accurately with customers, colleagues, and others needed to perform assigned duties.
• Follow applicable work instructions and safety procedures and complete required documentation.

Benefits

• Paid training
• Certification support
• Education reimbursement
• Multiple health plans, including a free employee-only option
• Dental coverage starting after 30 days
• Vision coverage starting after 30 days
• Free life insurance equal to annual salary
• 401(k) with a 50% company match on the first 6%
• Optional supplemental life, disability, accident, and critical illness coverage
• Seven paid holidays
• Paid time off
• Discounts on travel, auto, dining, and more

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed