BWI - Shuttle Operations Dispatcher [Afternoon Shift]

Reimagined Parking • Glen Burnie, MD

4d • $20 - $21 • Onsite

About The Position

The Shuttle Operations Dispatcher oversees and coordinates daily shuttle bus operations at BWI Airport to support safe, reliable, and efficient transportation services. The dispatcher is the central point of coordination between drivers, routes, and schedules, monitoring vehicle availability and driver coverage, communicating with internal teams, and adjusting service to passenger volumes and operational needs. The role supports on-time performance, service quality, and customer satisfaction in a fast-paced, customer-focused environment.

The dispatcher uses dispatch software, reports, and two-way radios to monitor operations, maintain accurate records, and communicate direction to drivers. The position may also require operating shuttle vehicles to maintain service continuity, cover staffing shortages, or reposition fleet vehicles. The schedule is varying, with an afternoon (second) shift, and may include evenings, weekends, holidays, or rotating schedules to support 24/7 operations.

Requirements

• Be over 21 years old.
• Have a minimum of two years of recent transportation experience, ideally in shuttle, bus, or passenger movement operations.
• Have a valid driver's license with an acceptable driving record for operational driving duties.
• Successfully pass a background check in accordance with company policy and applicable laws.
• Be authorized to work in the United States and provide documentation verifying eligibility as required by the Department of Homeland Security.
• Have proficiency with Microsoft Word, Excel, and operational reporting tools.
• Be able to use two-way radios, printers, tablets, telephones, digital cameras, and desktop computers.
• Have strong verbal and written communication skills and the ability to provide clear instructions.
• Have working knowledge of ADA transportation requirements.
• Be able to work independently, make quick decisions, and proactively solve problems.
• Demonstrate a team-oriented, enthusiastic attitude, integrity, and commitment to excellent service.

Nice To Haves

• At least one year of shuttle, taxi, or commercial vehicle dispatching experience.
• Strong knowledge of dispatch functions, route scheduling, or fleet operations.

Responsibilities

• Provide real-time oversight of shuttle bus operations using dispatch software, reports, and two-way radio communication.
• Monitor vehicle availability, driver staffing levels, and route coverage to maintain required service frequencies.
• Predict shuttle movement and arrival times using available tools and operational data.
• Adjust service levels based on passenger volumes, peak periods, and operational needs.
• Coordinate with drivers to support adherence to schedules, routes, and safety protocols.
• Communicate with maintenance, customer service, supervisors, and management to support daily operational goals.
• Notify maintenance of mechanical issues, breakdowns, or vehicles requiring immediate attention.
• Provide drivers with direction and guidance consistent with company policies and procedures.
• Assist in resolving customer escalations and service disruptions.
• Prepare daily operations reports and maintain organized, accurate records of bus movement, incidents, staffing, and service performance.
• Track and document service delays, operational challenges, and corrective actions.
• Ensure compliance with company, client, and regulatory requirements.
• Operate shuttle vehicles as needed to maintain service continuity, cover staffing shortages, or reposition fleet vehicles.
• Conduct basic vehicle checks to ensure safety and readiness before driving.
• Assist drivers during peak times, special events, or emergencies.

Benefits

• 10 days of paid time off and 8 paid holidays for full-time employees.
• Medical, dental, and vision coverage for employees and their families.
• Company-paid basic life insurance and short-term disability insurance, with additional options for loved ones.
• 401(k) plan with employer match and immediate vesting.
• Employee Assistance Program with behavioral health care for employees and family members.
• Parental and caregiver leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed