Shuttle Operations Manager

ABM US • Orlando, FL

5d • Onsite

About The Position

ABM Industries is seeking a dynamic and experienced Shuttle Bus Operation Manager to oversee and optimize airport shuttle bus services. The role is responsible for the safe, efficient, and high-quality operation of shuttle transportation, fleet management, dispatching, and customer service. The manager leads supervisors, drivers, and maintenance staff to ensure seamless 24/7 shuttle operations and compliance with Aviation Authority regulations.

This is a full-time, locally based position dedicated exclusively to the Aviation Authority’s Shuttle Bus Service. The manager must maintain a valid Florida CDL with the appropriate commercial passenger bus transportation license, be on-site during holidays, and be on-call for critical incidents. The work is primarily office-based, with frequent field visits and travel within the airport property.

Requirements

• At least 3 years of supervisory experience in transportation operations.
• Valid Florida Commercial Driver’s License (CDL) with the appropriate commercial passenger bus transportation license.
• Strong knowledge of transportation regulations, including DOT, ADA, and state and local laws.
• Leadership experience and ability to motivate, develop, and manage large teams.
• Strong communication, interpersonal, and negotiation skills.
• Strategic thinking and excellent problem-solving and analytical abilities.
• Proficiency in Microsoft Office Suite and transportation scheduling software.
• Ability to work non-traditional hours, including weekends, holidays, and emergency situations as needed.
• Ability to be on-site during holidays and on-call for critical incidents.

Nice To Haves

• Supervisory experience in commercial bus ground transportation.
• Experience in airport shuttle, public transit, or passenger transportation.

Responsibilities

• Oversee daily shuttle operations, including dispatching, driver performance, and route optimization.
• Manage on-time performance, passenger flow, and operational efficiency.
• Coordinate fleet maintenance, vehicle inspections, and repairs.
• Ensure compliance with DOT regulations, ADA standards, and Aviation Authority policies.
• Conduct safety audits, driver training, and fleet inspections.
• Investigate accidents and incidents, identify root causes, and recommend corrective actions.
• Lead and mentor supervisors, dispatchers, shuttle bus drivers, and maintenance staff.
• Ensure Assistant Managers are trained to perform the duties of Site Manager, Supervisor, Shuttle Bus Driver, Shuttle Bus Dispatcher, and Administrative Staff when necessary.
• Coordinate employee schedules, work assignments, and performance management.
• Develop and implement emergency response plans for service disruptions, severe weather, and operational incidents.
• Be on-call for critical incidents affecting shuttle operations.
• Assist with departmental budgets, expense control, and resource allocation.
• Monitor operational costs, fleet expenses, and staffing budgets.

Benefits

• Competitive salary based on experience.
• Performance-based bonuses.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed