Supervisor, PDOT Shuttle Operations

SP Plus•Omaha, NE

8d•Onsite

About The Position

Assist in the day-to-day management of a shuttle operation, ensuring operations comply with the location’s contractual guidelines and company policies and procedures. Foster good client relations, promote a professional image, and participate in programs to improve client and customer satisfaction. Assist with day-to-day activities and management duties at assigned locations, provide courteous customer assistance, and help maintain and repair equipment and perform general maintenance as directed by the Facility Manager. Report accidents, suspected policy violations, safety hazards, and unusual occurrences to the Facility Manager. Duties may also include cleaning debris and spills, substituting for other positions as needed, maintaining thorough knowledge of the shuttle operation and local transportation routes, streets, landmarks, and freeways, and completing other duties as needed. The role requires a high school diploma or equivalent and minimal related experience or training, or an equivalent combination of education and experience. Prior supervisory experience in DOT-regulated shuttle operations is preferred. A valid state-issued driver’s license with a current address and an acceptable driving record, as well as a DOT Medical Card, are required. Shift availability varies by location; second- or third-shift and weekend availability may be required where applicable. The stated pay is $20.16 per hour. Eligible employees may participate in company benefit plans. SP+ is an equal opportunity employer.

Requirements

High school diploma or equivalent and minimal related experience or training, or an equivalent combination of education and experience.
Valid state-issued driver’s license with a current address and an acceptable driving record.
DOT Medical Card (Medical Examiner’s Certificate).
Ability to communicate orally and in writing, including speaking clearly, listening, seeking clarification, responding to questions, and reading and interpreting written information.
Positive customer-service attitude and ability to respond to requests for service and assistance.
Ability to adapt to changes, delays, and unexpected events and to exercise sound judgment.
Ability to perform the physical demands of the position, including frequently sitting, standing, walking, using hands and fingers, handling or feeling objects, and talking; occasionally climbing or balancing, stooping, kneeling, or crouching; and lifting or moving up to 25 pounds.
Ability to meet the visual requirements of close vision, peripheral vision, and adjusting focus.

Nice To Haves

Prior supervisory experience with DOT-regulated shuttle operations.

Responsibilities

Assist with the day-to-day management of shuttle operations and assigned locations.
Ensure operations follow location-specific contractual guidelines and company policies and procedures.
Foster good client relations and promote a professional image and approach to the business.
Participate in programs to improve client and customer satisfaction.
Assist with management duties as assigned.
Courteously assist customers.
Assist with equipment maintenance and repair and perform general maintenance tasks as directed by the Facility Manager.
Report known accidents, observed or suspected company policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Assist with cleanup of debris and water or oil spills.
Substitute for any position as necessary.
Maintain thorough knowledge of the shuttle operation, transportation route, and local streets, landmarks, and freeways.
Complete other duties as needed.