Assistant Manager, DOT Shuttle Operations

SP Plus • Houston, TX

4d

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. It operates a large parking network across North America and Europe. The Assistant Manager, DOT Shuttle Operations helps manage assigned locations and shuttle operations, supervises drivers and parkers, supports revenue controls and reporting, and works to improve client and customer satisfaction.

The role requires a high school graduate; some college is a plus. At least one year of supervisory experience is required, with experience in transportation or parking preferred. Prior supervision of DOT-regulated shuttle operations is preferred. A valid CDL Class A, B, or C driver's license, as determined by location needs, is required under DOT regulations; a passenger endorsement is required when operating shuttle buses with a capacity of 15 or more passengers. A DOT Medical Card is also required.

The position may have location-specific shift requirements, including second or third shift and/or weekends. Intermediate Microsoft Office skills, particularly Excel and Word, are required. Knowledge of shuttle operations, DOT regulations, union contracts, and payroll is strongly desired. Compensation is $55,000–$65,000 per year. Eligible employees may participate in medical, dental, vision, flexible spending, disability, life, accident insurance, 401(k), and paid-time-off benefit plans.

Requirements

• High school graduate; some college is a plus.
• At least one year of supervisory experience.
• Valid CDL Class A, B, or C driver's license, depending on location needs, as required by DOT regulations.
• Passenger endorsement if responsible for operating shuttle buses with a capacity of 15 passengers or more.
• DOT Medical Card (Medical Examiner’s Certificate).
• Intermediate computer skills using Microsoft Office, including Excel and Word.
• Superior verbal and written communication skills.
• Proactive, with strong personal drive and proven customer service skills; willing to lead by example.

Nice To Haves

• Supervisory experience in the transportation and/or parking industry.
• Prior supervisory experience managing DOT-regulated shuttle operations.
• Knowledge of shuttle operations, DOT regulations, union contracts, and payroll.
• Some college education.

Responsibilities

• Lead programs to improve client and customer satisfaction.
• Assist with managing the day-to-day activities of assigned locations.
• Supervise shuttle drivers and parkers, and monitor shuttle bus operations.
• Ensure appropriate customer interaction.
• Supervise completion of all closing reports.
• Monitor and implement effective revenue control procedures.
• Assist with daily data entry of revenue reports.
• Compile and interpret daily reports for facility operations.
• Perform other necessary functions as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Long- and short-term disability insurance
• Life insurance
• Accident insurance
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED