DOT Shuttle Supervisor

SP Plus•Cleveland, OH

8d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company using computer vision to provide checkout-free parking experiences. The DOT Shuttle Supervisor assists with day-to-day management of a shuttle operation, ensuring operations follow the location’s contractual guidelines and company policies and procedures. The role helps promote positive client and customer relations, a professional image, and improved customer satisfaction. The position is located at Cleveland Hopkins Airport in Cleveland, Ohio.

Requirements

Minimal high school diploma or equivalent and minimal related experience or training, or an equivalent combination of education and experience.
Valid CDL Class A or B driver’s license, depending on location hiring needs, and maintenance of that license as required by DOT regulations.
Passenger Endorsement if responsible for operating shuttle buses with a capacity of 15 passengers or more.
DOT Medical Card (Medical Examiner’s Certificate).
Ability to communicate clearly orally and in writing, listen, seek clarification, respond to questions, and interpret written information.
Positive customer-service attitude and ability to respond to requests for service and assistance.
Ability to adapt to workplace changes, delays, or unexpected events and exercise sound judgment.
Ability to perform the physical demands of the job, including frequently sitting, standing, walking, handling objects, and talking; occasionally climbing or balancing, stooping, kneeling, or crouching; and lifting or moving up to 25 pounds.
Close vision, peripheral vision, and ability to adjust focus.

Nice To Haves

Prior supervisory experience with DOT-regulated shuttle operations.

Responsibilities

Assist in managing the day-to-day activities of assigned locations and shuttle operations.
Ensure operations follow the location’s contractual guidelines and company policies and procedures.
Help improve client and customer satisfaction and maintain good client relations.
Courteously assist customers.
Assist with management duties as assigned.
Assist with equipment maintenance and repair and perform general maintenance tasks as directed by the Facility Manager.
Report known accidents, observed or suspected company policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Assist with cleanup of debris, water, oil spills, and similar materials.
Substitute for any position when necessary.
Maintain thorough knowledge of the shuttle operation, transportation routes, major streets, landmarks, and freeways in the area.
Complete other duties as needed.