DOT Shuttle Supervisor
Metropolis Technologies•Cleveland, OH
•Onsite
About The Position
Assist in the day-to-day management of a shuttle operation, ensuring operations follow the location’s contractual guidelines and company policies and procedures. The role supports client relations, customer satisfaction, and a professional image of the business. The position may also assist with equipment maintenance and repair, general maintenance, and other facility duties as directed.
Requirements
- Minimal high school diploma or equivalent, and minimal related experience or training, or an equivalent combination of education and experience.
- Must have and maintain a valid CDL Class A or B driver's license, depending on location hiring needs.
- A Passenger Endorsement is required if responsible for operating shuttle buses with a passenger capacity of 15 or more.
- A Medical Examiner’s Certificate (DOT Medical Card) is required.
- Ability to communicate clearly orally and in writing, listen and seek clarification, and interpret written information.
- Ability to maintain a positive attitude and respond to customer service requests.
- Ability to adapt to changes, delays, or unexpected events and exercise sound judgment.
- Ability to perform the physical demands of the role, including lifting and/or moving up to 25 pounds.
Nice To Haves
- Prior supervisory experience with DOT-regulated shuttle operations is preferred.
Responsibilities
- Assist in managing the day-to-day activities of assigned locations and perform management duties as assigned.
- Participate in programs to improve client and customer satisfaction.
- Courteously assist customers and promote positive client relations.
- Assist with equipment maintenance and repair and complete general maintenance tasks as directed by the Facility Manager.
- Report known accidents, observed or suspected company policy violations, safety hazards, and unusual occurrences to the Facility Manager.
- Assist with cleanup of debris, water, and oil spills; substitute for other positions when necessary.
- Maintain thorough knowledge of the shuttle operation, transportation route, and local major streets, landmarks, and freeways.
- Complete other duties as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Long- and short-term disability insurance
- Life insurance
- Accident insurance
- 401(k)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
